Vertical blade play....acceptable or not?

bld522 said:
Only thing I'd add is that if you're in love with your knife . . . and you sound as if you are . . . I'd suggest you stipulate that you don't want GEC to replace it. If it can't be fixed, ask them to send it back to you as is. Otherwise, they have the right to send you a replacement. This statement comes directly from the GEC Warranty:

"GEC reserves the right to replace parts with those that are on hand and not identical to the products original form. GEC may at its discretion offer a replacement product, either identical to or of similar value, to the customer." [Emphasis added.]
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Key word being "offer".
 
Sending the replacement may constitute the offer. Is that a risk the OP wants to take?

An ounce of prevention is worth a pound of cure. ;)
 
bld522 said:
Only thing I'd add is that if you're in love with your knife . . . and you sound as if you are . . . I'd suggest you stipulate that you don't want GEC to replace it. If it can't be fixed, ask them to send it back to you as is. Otherwise, they have the right to send you a replacement. This statement comes directly from the GEC Warranty:

"GEC reserves the right to replace parts with those that are on hand and not identical to the products original form. GEC may at its discretion offer a replacement product, either identical to or of similar value, to the customer." [Emphasis added.]
Click to expand...

That's the chance you take with selecting one of kind. If they can't fix it, you have the choice of either exchanging for another one or refund. The problem is, if want to exchange for another one, I don't think there are any Fremont mammoth's left.
 
Good point! Might be worth a phone call to GEC to find out: 814-827-3411.
 
I'm sure gec will correct the issue without damaging the knife. I would send it in for repair. Especially the mammoth Fremont you don't want any blade play with that knife. Worst case could they put your existing covers on a new knife.
 
I feel sure that Derrick will follow up with GEC to make sure that nothing untoward happens to a valued customers limited SFO knife. I also am confident that GEC, recognizing the value of the knife, sentimental value to the customer, and intrinsic value as a collectible, would treat the knife carefully. They will repair it if possible or return it in the same condition if repair is not possible. Or they might just ship back a NifeBrite 71 and say"replacement"! :D
 
Well you guys would know more about GEC's policies and procedures than I would. I'm just going on my previous experiences with other manufacturers' warranties which, by the way, have always been outstanding. Whenever a knife I returned had to be repaired or replaced, the repair or replacement has always been spot on! :thumbup: :)
 
Captain Howdy said:
I'm sure gec will correct the issue without damaging the knife. I would send it in for repair. Especially the mammoth Fremont you don't want any blade play with that knife. Worst case could they put your existing covers on a new knife.
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I wonder myself if that can be done.
 
bld522 said:
Only thing I'd add is that if you're in love with your knife . . . and you sound as if you are . . . I'd suggest you stipulate that you don't want GEC to replace it. If it can't be fixed, ask them to send it back to you as is. Otherwise, they have the right to send you a replacement. This statement comes directly from the GEC Warranty:

"GEC reserves the right to replace parts with those that are on hand and not identical to the products original form. GEC may at its discretion offer a replacement product, either identical to or of similar value, to the customer." [Emphasis added.]
Click to expand...

Thanks 522, I will send a note to that effect. I'd rather have a little blade wobble than a completely different knife.
 
Call Christine on Monday morning & tell her what's going on & that you want to keep the beautiful mammoth ivory on that knife. She will have you send it to her & then make sure it is done to your satisfaction. Also always include a note explaining the issue & that you don't want it replaced but that goes for anything sent in for repair.
 
Wow! Long thread! I've been a bit out of pocket the last couple of days. I was doing the wedding of a kid I used to know a long time ago...

Anyway, Send it to Great Eastern, they will take great care of it. We will, of course, stand behind it. Let us know how it goes and if there is anything we can do to help.
 
okbohn said:
Wow! Long thread! I've been a bit out of pocket the last couple of days. I was doing the wedding of a kid I used to know a long time ago...

Anyway, Send it to Great Eastern, they will take great care of it. We will, of course, stand behind it. Let us know how it goes and if there is anything we can do to help.
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Thanks Derrick. Will do. Jason was very helpful when I discussed the problem with him. Always appreciate doing business with folks like you and Bob. Folks who will stand behind what they sell.
 
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