I have edc an old Trekker one handed opening knife for 4 years. It developed a lot of play, and a few places it was separating from the liner and scales. I sent it in, and it came back worse! No detent now, and it could easily open in my pocket. I waited for it to get bad, and sent it in again. I included a detailed note on the issues.
It came back the 2nd time worse again, with 2 times the up and down play that it started with. A note on the work order said it was within specs. No, it's not, it's got a half an inch wiggle up and down. The lock face is not touching the tang at all.
I called CS, and spoke with Joan. She is extremely nice. I explained that I'm throwing mine away, it's not safe, and not what a Victorinox should be. Within one day she called me back, and is shipping out a new one!
CS was great, but concern over the repair is that none of my note was transferred to the work order.
It came back the 2nd time worse again, with 2 times the up and down play that it started with. A note on the work order said it was within specs. No, it's not, it's got a half an inch wiggle up and down. The lock face is not touching the tang at all.
I called CS, and spoke with Joan. She is extremely nice. I explained that I'm throwing mine away, it's not safe, and not what a Victorinox should be. Within one day she called me back, and is shipping out a new one!
CS was great, but concern over the repair is that none of my note was transferred to the work order.
Nice, except it's a bit unsafe for your thumb.