Warranties

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Where do you rank these knife companies based on their warranties? (On folding knives only. Not counting Fixed blades). To me a warranty plays a good part in my purchase, I like a company that really backs their products. So, between Benchmade, Spyderco, Kershaw/ZT, Buck, Victorinox, Chris Reeve, and Case, whose warranty do you think is best? I'm sure not many have had experience with ALL of them but the ones you have, I'd like your experiences and opinions, both good and bad.
 
all those companies are amazing.

I got all caught up in the warranty issue of knives a couple years ago and realized that I never had to send one in for a major warranty concern. The only knives that I've ever had to send in for any issue were striders and they were for lock rock before they went over to the new lock design. I wouldn't worry about it :)
 
I have only had experience with the Buck warrantee .It was very positive. Sent in a knife that I had purchased at a show that I carried and used for a few months . It was about 10 years old when I bought it and had no idea as to its use or history, and it was getting difficult to open and close. Sent it in to Buck with a hand written note telling them that I was not the original owner etc. and that I'd be happy to pay for the repair, got it back about 3 weeks later no charge and no charge for shipping to Canada. Came with a note that said the spring was broken and they had replaced it,and a coupon for 25% off my next online purchase. and thanking me for being a loyal customer.Damn good customer service if you ask me.
 
Wow! Now that is good customer service! Hearing stories like that and knowing Buck or any other knife company with similar warranties will completely back up their product is what makes me want to give them my money and carry their knives.
 
I would say buck knives.

I broke the tip on my buck rush 290 I sent it in to buck with a note saying that I broke the tip by prying on some hard wood and that I've had it for 6 years and my dad give it to me for my first knife I we'll be happy to pay for anything I need to. I got my knife back within a week I did not have to pay for anything and they replace the blade with a new one and put in some new springs they also cleaned up the handles and give me a 25% off my next online purchase.

That to me is good warranty.

ZTD
 
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I have ordered another buck 301, the posts in this thread and another have completely convinced me lol. I would love to hear more opinions
 
All of those companies are known to have good customer service and warranties. A lot of people don't put much importance on warranties, and thankfully we rarely have to use them. It's kind of a gray area. Some companies are well known to take care of products even out of warranty, and really go the extra mile. Other companies are such a pain/joke to deal with that their warranty isn't worth the words it's printed with. Also realize that a lifetime no questions asked warranty = $$ liability to the company, and they probably pad their prices to cover those expected replacements.

That said, to me a warranty is a huge statement about a companies faith in their product, and it does guide (but not dictate) my purchases. Many companies defend having short warranties by claiming the consumer buys a new product before the warranty expires anyway, or they claim that true defects would be noticed long before the warranty is up. However, that's a concern for the customer, if it's an item I only use a couple times a year where a defective part might not show for years, a longer warranty is a huge plus.

On average I've found that companies that have lifetime transferable warranties, typically have outstanding customer service. The more complicated/shorter term their warranty is, the harder they are to deal with. I'm especially weary of companies that have a lot of hoops to jump though, such as demanding the original (not a scan or copy) receipt, requiring a fee to process a a warranty, pay shipping both ways etc. etc. It's also a red flag to me when they have all kinds of lawyer stipulations that void your warranty. All that says to me is that they are looking for ways to get out of covering a defect.

In my mind the warranty should reflect the marketing. If you feed me marketing hype saying the product is bombproof and the last of that product I'll ever need to buy, the warranty should reflect that marketing, if it doesn't I consider the marketing more hype than fact.
 
I've had great Experiences with KAI, CRKT and Benchmade.

I got a CRKT with a messed up edge and they sent me a new knife no questions asked.

KAI is amazing with sending parts and doing work on knives with pretty great turn around times.

Benchmade all I had so far was asking for hardware and they sent it.
 
Its something that I have a love-hate relationship with. But ultimately the only time that I ever had to use a warranty was on a monster HDMI cable and on my USP. I've had that cable for a number of years so the price of modern HDMI's finally caught up with it, so it really wasn't worth sending in. The ended up sending me a new cable. They told me to hit the road since I was neither the original owner, nor do they no longer honor their Virginia imported products. But this was a pistol made in 1993 that has gotten many thousand rounds through it and many more dry firing so wear and tear was expected.

I know the story above doesn't apply to knives but it's the same principle. You rarely have to use the warranty if you buy from a quality maker, but sometimes you do have to use it. However, warranty is usually a make or break type of decision if I'm borderline about purchasing a company's product. I don't abuse my purchases but I certainly use them. It's what drew me to ESEE when I was going to make my first "big" knife purchase (A junglas) several years back. Microtech's poor warranty reputation and alleged quality issues really put me off to them for so long. But my experience with MT is that they have impeccable F&F. But that said, if I ever saw a knife that had or could potentially have issues, I'd just return it.


I understand that there has to be a point where companies have to draw the line between realistic warranty use and catering to the irresponsible (which ESEE seems to do lol) but there's no need for a company to put all these limitations, stipulations and rules on their products. It makes me wonder how much they actually believe in their product
 
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