Warranty department concerns

My Navaja spring broke before 1 year old, was told it wasn't covered. Never wasted my time with Spyderco W&R again.

I still buy/use Spyderco, but I just quit buying anything gimmicky that isn't a midlock.

This is the main reason I'm not going for a Slym <although I'm sorely tempted>. But the crickets I got from my Slym thread here doesn't inspire confidence. So despite the lust, I'm not going to risk it for the biscuit.
 
PeteyTwoPointOne said:
My Navaja spring broke before 1 year old, was told it wasn't covered. Never wasted my time with Spyderco W&R again.

I still buy/use Spyderco, but I just quit buying anything gimmicky that isn't a midlock.

This is the main reason I'm not going for a Slym <although I'm sorely tempted>. But the crickets I got from my Slym thread here doesn't inspire confidence. So despite the lust, I'm not going to risk it for the biscuit.
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Any reason given it wasn't covered?

I seem to remember a bunch of posts on the Spyderco forum about those breaking
 
Just so we're all clear, here's the warranty information included in the box of my newly received Endura 4 in PD1:

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I don't read this as indicating a "no questions asked" type of warranty. I view it as rather reasonable.

As it is, I've never had to file a warranty claim on an Spyderco product, of which I have owned and used many over the years. Hopefully that streak continues.
 
kreole said:
Any reason given it wasn't covered?

I seem to remember a bunch of posts on the Spyderco forum about those breaking
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I was told <in so many words> that the caracca spring breakage was inherent in the nature of the design + materials.

Not an intentional design feature, just an inevitable durability wear & tear factuality. Que sara, sara.
 
I personally don't want the cost of knives I buy to go up due to the people who abuse company's warranty policies. Spyderco's policy seems fair and not leaving them in a place to be abused.
 
Sal Glesser said:
I spoke with Charlynn. She said we replaced that knife.

sal
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Correct but only after you had discussed it with her. Warranty had originally sent letter saying no repair would be warrantied.

I asked in a few posts for clarification on warranty:
“Really good to know about the lifetime warranty and semantics being different the warranty actually says the lifetime of the product. I admit I’ve always read it incorrectly then. Is there a standard of how the lifetime of the product is measured as I think that may give clarity?

Also, how do we know who caused the problem? If I’m cutting cardboard and the blade breaks is that my fault or Spyderco?”

Hoping to just get clarification so I’m not misinformed.
 
PeteyTwoPointOne said:
My Navaja spring broke before 1 year old, was told it wasn't covered. Never wasted my time with Spyderco W&R again.

I still buy/use Spyderco, but I just quit buying anything gimmicky that isn't a midlock.

This is the main reason I'm not going for a Slym <although I'm sorely tempted>. But the crickets I got from my Slym thread here doesn't inspire confidence. So despite the lust, I'm not going to risk it for the biscuit.
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So a knife that’s a year old was the lifetime of the product!?!? This is what is worrying me. That’s not ok.

Sal Glesser Sal Glesser would this be covered???
 
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My experience with Spyderco's warranty has been decent, with caveats. I'd rank it on the upper half of companies I've dealt with.

I got a severely warped Maxamet mule, and Spyderco refunded me rather than replacing the knife. I was bummed because I wanted that Mule, but I understand that there weren't spares because all of them sold out, so I can't complain about that too much.

I also got a Crucarta Military 2 with a bizarrely sticky lock out of the box. I sent it in and Spyderco replaced it with a perfect knife, which was great. I didn't like the tone of the accompanying letter, which insinuated that they were going outside of their warranty coverage to perform a goodwill replacement when this was 100% caused by manufacturing error. That being said, it seems like this is a form letter that a lot of people get, so I'm not worried about it anymore.
 
Spyderco always try to do the right things for the right reasons. We've been doing this for almost 50 years.
we have many millions of pieces out there in use. Customer service is usually very busy and our track record is very good. We have millions of satisfied customers.

Each case is looked at carefully. We use scopes and equipment to determine if a steel is flawed. It's always easier if the customer is honest. It's really disappointing when a customer sends us a knife in a baggy full of parts and expects that we will put it back together for them at no charge.

I remember, back in the '90's, we were getting knives with broken clips (they were integral on the early Endura's and Delica's). We were replacing the knives for years, hundreds, until we learned that customers were breaking the clips with a hammer in order to get a new knife. We had to change our policy.

Are we perfect? No. But we always try.

sal
 
The OP flexed the knife blade with his hands and put a force on the blade perpendicular to the blade. If a person would have put the knife in a vice and did the same thing should Spyderco have covered that to? If you read the warranty language "Spyderco products are designed and built for use as sharpening and cutting tools". "Use of our products outside the scope of the intended purpose is considered abuse and is not covered under the warranty." "The warranty does not cover ... abuse, misuse or improper handling...". This seems pretty clear and in my opinion Sal did you a favor and he did not have to cover you breaking the knife. I can see why they did not want to originally do anything for you.

Sal has been more than patient with you.

Honestly just go buy a Benchmade or Hinderer because Spyderco is not for you.
 
To those of you with negative attitudes and you know who you are you’re just not being helpful in any way. If Sal would like to answer and clarify warranty, he can. Being disrespectful is just out of line and you should know better because you’ve been here long enough. I brought up a legitimate issue and did nothing wrong.
 
I just don't get why someone would try to purposely bend a knife blade, an expensive knife at that. These are hardened pieces of metal that are only going to snap.
 
Lots of industries face the same problem.

Fly rods are also my jam. The warranty application has led to abuse and misuse to the detriment of the industry.

Arcteryx outdoor/mountaineering clothing, same issue. People buying old pieces on eBay and asking Arcteryx to replace for free.

Some people are more honest than others. Manufactures have to deal with everyone.
 
Yo Mama said:
To those of you with negative attitudes and you know who you are you’re just not being helpful in any way. If Sal would like to answer and clarify warranty, he can. Being disrespectful is just out of line and you should know better because you’ve been here long enough. I brought up a legitimate issue and did nothing wrong.
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It's rare for Sal to post anything in this forum but yet Sal has written 2 very long posts explaining Spyderco's warranty policies for you.

So, why do still need/want want further "clarification" from him? 🤔

IMO, there is no need for Sal to respond further. You asked the question & he answered it.

Enough already! 🤦

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Note to Sal or any other BF moderator: Please close this thread!🙏
 
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