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Warranty

Discussion in 'Fiddleback Forge Knives' started by Bushcraft Forever, Jan 11, 2019 at 8:10 AM.

  1. Bushcraft Forever

    Bushcraft Forever

    40
    Aug 6, 2015
    Good morning everyone,

    I have a question regarding Fiddleback's warranty.

    Does the warranty follow the knife, or does it only apply to the original owner?

    Thanks in advance!
     
  2. VANCE

    VANCE Allen, I have an axe to grind with you. Moderator Knifemaker / Craftsman / Service Provider

    Mar 13, 2006
    Our satisfaction guarantee cover's the Original Purchaser only.
    "All Fiddleback Forge knives come backed with a general warranty. Given the quality of the product, you should be happy when you receive it. However, if it is not to your liking, you can return the unused product within the first 30 days of owning it. After we have received the knife in unused condition, we will refund the purchase price. This excludes the return shipping, which is not covered. To make a return, please follow the guidelines in our Return Policy."

    Our Performance guarantee follows the knife.
    "We guarantee our knives to be free of defects from normal use and will repair or replace if necessary. Natural handle materials such as stag, bone, wood, pearl, and ivory may shrink, crack, and discolor with change in humidity, temperature, or age. This normal and is not covered under this warranty."

    Hope that helps!
    https://fiddlebackforge.com/pages/warranty
     
    varga49, Oyster and Choppaman like this.
  3. Bushcraft Forever

    Bushcraft Forever

    40
    Aug 6, 2015
    Yes, thank you. I was interested in the performance warranty.
     
    Fiddleback likes this.
  4. varga49

    varga49 Gold Member Gold Member

    May 1, 2016
    There is also something called “Spa Treatment”. I have one “in” myself as I write this @VANCE, it’s out of your own pocket of course but a fine deal.
    Because you sound like maybe you’re new to the forum allow me to be the first to tell you that the men and women at Fiddleback Forge are All good folks aka regular, honest, fun loving people, with a passion for knives. Not to mention the forum members who make up a pretty broad friendship based community of folks here. All of whom will go a long way to help one another. Use the forum and read as much as you can if you are inclined to. And consider yourself a welcomed member.
     
    Nbrackett and VANCE like this.
  5. ndmiller

    ndmiller Platinum Member Platinum Member

    Nov 30, 2015
    Regardless of the warranty if you have an issue with one of their knives, contact the folks at Fiddleback. While it may cost the end user due to wear, materials and age, they can make just about anything within reason like new again......Andy stands behind his work.
     
    varga49 and Nbrackett like this.

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