Well, I feel silly.

K

keerf

Joined
Mar 14, 2007
Messages
14
First, I feel silly because I only came on here to complain about my Buck Bones and get it replaced. It's been a few months and still, without a whole lot of use my (replaced) Bones is in the same shape as the last one. the lock gets worn down and doesn't hold the blade tight (same as the first knife). It wiggles. Wiggles are bad in a blade. My left thumb agrees.

Anyway, I'm back once more, maybe I'll stay if I find the CRKT forum, but more than anything I'd like to know if Buck has ceased production of this knife yet as I have had two of the exact same model go bad in the exact same way. Now I wish I had purchased the Buck Strider when I had the chance...

Does Buck have a policy on double returns for repairs, such as replacement with a different model or total refund?
 
Keerf,
I'm sure Joe Houser, the Buck customer service representative will give you an answer. One way or another, I have confidence that Buck will make it right.
Mike
 
Hi Keerf,

What are you using your knife for??? The Buck bones is an in-expensive made over-seas knife (I for one would not expect much from it). A quick check on ebay has them at buy it now from $9.00 to $40.00 with most around the $20.00 mark. If you want a great Buck for a great price that you can work to death and not have to worry about it....buy a 110. Like MR. Kerins said....Buck will make it right for you...But you may want to pick a better knife....you get what you pay for...IMHO.

jb4570
 
Well, after being impressed by the Buck name and being at an outdoors show I decided to pick this one up at full retail, being about $60 from a local store. I have since been unimpressed and these technicalities in where Bucks are made are starting to set me off from the brand. A knife should be able to stand up to the name printed on it.
 
keerf said:
First, I feel silly because I only came on here to complain about my Buck Bones and get it replaced. It's been a few months and still, without a whole lot of use my (replaced) Bones is in the same shape as the last one. the lock gets worn down and doesn't hold the blade tight (same as the first knife). It wiggles. Wiggles are bad in a blade. My left thumb agrees.

Anyway, I'm back once more, maybe I'll stay if I find the CRKT forum, but more than anything I'd like to know if Buck has ceased production of this knife yet as I have had two of the exact same model go bad in the exact same way. Now I wish I had purchased the Buck Strider when I had the chance...

Does Buck have a policy on double returns for repairs, such as replacement with a different model or total refund?
Click to expand...

keerf said:
Well, after being impressed by the Buck name and being at an outdoors show I decided to pick this one up at full retail, being about $60 from a local store. I have since been unimpressed and these technicalities in where Bucks are made are starting to set me off from the brand. A knife should be able to stand up to the name printed on it.
Click to expand...

IMO your posts sit on the fine line between whining and seeking help. If you want to whine, please take it to the Whine & Cheese forum, or the Good, Bad, and Ugly forum.

If you want performance, do a little research before you buy. Buck makes plenty of fine knives that will hold up to rigorous use. If you want customer service, the best course of action is to call the Buck shop for warranty work. While Joe does field an awful lot of warranty questions here, this is actually the Buck discussion forum, not the Buck Warranty and Repair forum.

People that come on here to knock Buck Knives and to try and shame Buck into repairing their knives lose a lot of respect quickly. Buck makes a good product. They stand behind what they put out there. Again, my advice is to call the shop.
 
Mn blade I agree. Looks too much like one of those cheapo Smith and wesson. Too me it looks like it is geared toward the people who want to say they have a tactical knife that they never use. It looks like a show and tell toy.. Oh oh I may be in trouble. I agree with jb4570 spend $35 and get a 110.
A work horse and a classic.
 
I think you guys lost the point, even if it is an inexpensive knife, it should at least be made to certain minimum quality standards.
 
I am also curious how the knife is being used. Lock worn down, blade wiggles, thumb agrees... all interesting comments..
 
Guyon said:
IMO your posts sit on the fine line between whining and seeking help....While Joe does field an awful lot of warranty questions here, this is actually the Buck discussion forum, not the Buck Warranty and Repair forum.

People that come on here ...
to try and shame Buck into repairing their knives lose a lot of respect quickly
Buck makes a good product. They stand behind what they put out there.
my advice is to call the shop

wow some one said it better then i could and i will , if you dont mind, use some of your wording instead of the ranting that got me the nick of decaff dave!!!
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Bones does have a unique styling that apeals to those who really do just want to say they have a tactical knife, but i have never had a problem with mine locking or unlocking. Bones is a price point knife and only retails for $32 if you paid $60 some one took your money.
 
A knife should be able to stand up to the name printed on it.
Yes, in a nut shell that about sums it up.
There are times when an individual's usage demands a diferent knife, like you would not use a 305 to process an elk. But the Bones should perform under heavy use.
There are some things we can do and I would advise you to drop me an email and we can work this out for you.
 
334dave said:
wow some one said it better then i could and i will , if you dont mind, use some of your wording instead of the ranting that got me the nick of decaff dave!!!
Click to expand...

Upon rereading, I may have come off a little harsh, but I honestly couldn't tell if the intent of the original post was to get advice, prompt Buck to act in some fashion, or just complain about Buck Knives.

I'm guilty myself of posting a "concern" thread regarding a blade swap on a 110. In that thread, I carefully documented the issues with photos. However, I was not trying to shame Buck into fixing the knife. I even stated I had no doubt Buck would make it right. And they did. My point had to do with some concerns about the quality of Buck's blade-swap shop work, since I had seen such concerns a time or two before. I can add that I have not seen them resurface, and I'm betting that it's because Buck instituted some internal quality controls at some level. :thumbup:

My point? It's one thing to raise complaints to try and help a company. A company is only as good as its last batch of knives and its customer service. It's another thing though to get online and knock them anonymously, especially when it's a company with a longstanding reputation for customer service. (See Joe's post above.) keerf's post had a little bit of both.
 
Guyon,
You did raise an interesting issue that has me thinking. Is the purpose of this forum to discuss all things Buck related or should we try to keep the warranty type issues out? I really have mixed feelings on that because we are all about listening to the customer when it comes to improving our products. The problem is that I feel it makes it look like all we make is junk because customers do come here to get warranty help all the time. A quick look at the thread topics can give a person the impression that we are having serious quality issues.
I know that what I see here, and what I see in the way of broken knives mailed in, is a very small fraction of our production. The number of knives with defects is very small. Especially if you don't count the number of knives we recieve that were broken because they were not used properly. (thats a nice way of saying "knives that look like they were hammered through a man hole cover" ). :rolleyes:
I am thinking that some kind of a balance would be good. Thats why I try to send some of the folks with warranty issues to my emial address.
I hope my rambling make some sense.
 
Makes good sense, Joe. In fact, this thread made me think about my own thread a while back, and while it did lead to a lot of useful discussion (4 pages worth) about the warranty department, I still have some regrets about my airing a problem here in a public forum.

Maybe there could be a sticky at the top that gives some directions for warranty issues?
 
ROTFL - "knives that look like they were hammered through a man hole cover". OK, we just got another quality control test for Cliff:D
 
DaveH said:
I think you guys lost the point, even if it is an inexpensive knife, it should at least be made to certain minimum quality standards.
Click to expand...

Hi DaveH,

I agree with you 100%. That is why I asked keerf to tell us how he used his knife that resulted in the lock becoming loose. As you can see.....no response to that question. Joe and Buck will go the extra mile for all of their customers....I'd just like my question answered.

jb4570
 
jb4570 said:
Hi DaveH,

I agree with you 100%. That is why I asked keerf to tell us how he used his knife that resulted in the lock becoming loose. As you can see.....no response to that question. Joe and Buck will go the extra mile for all of their customers....I'd just like my question answered.

jb4570
Click to expand...

Well, here's the answer to that question (been at work all day long, sorry). My knife was used to open packages, cut a cord or two, but not much more than that, it has seen very light use, I'm finally fed up with it because as I stated my left thumb agrees (due to the scar across the whole pad of my thumb) it isn't a knife I want to work with any more. I went out yesterday and bought a new knife from a more trusted combat and tactical store. This brand doesn't import any knives from asia. What a concept. Sure it costs the company more but they can guarantee the quality of the american made knives.

My comment about whining may have been overstated as I was trying to put a clever spin on that post, perhaps get a few laughs, guess not, oh well.

Guyon said:
Makes good sense, Joe. In fact, this thread made me think about my own thread a while back, and while it did lead to a lot of useful discussion (4 pages worth) about the warranty department, I still have some regrets about my airing a problem here in a public forum.

Maybe there could be a sticky at the top that gives some directions for warranty issues?
Click to expand...

Sounds good to me.
 
So who did you buy it from? Hard to imagine comparing an import to a U.S made knife. Maybe you should of started with a U.S made knife...Yes I'm prejudice. I like my knives and tools to say U.S.A. Why????Because I live here. Also why do you need a combat tactical knife to cut cardboard and rope? I'm not against combat /tactical knives but they are made for comabt/tactical.
 
Hi Keerf,

You are correct....any knife should be able to perform those tasks without failure. Take it back to the store in BC, Canada where you bought it and get your money back. $60 bucks is $60 bucks....that's some mark up for a $32.00 MSRP knife (per Bucks 07 catalog). I still think you should buy a 110...it's not the kiddies cool looking tactical. but, it's one hell of a work horse and will do the type of work you need in a knife to do and it's made in the USA. Sorry to all of the Tactical lovers out there....they don't do a thing for this old timer...LOL

jb4570
 
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