Well, I feel silly.

keerf. Hey sorry if I came across harsh. I just dont know of too many companies that dont import knives from oversea that also has tactical that also have them at a reasonable price. You are right in that it should stand up to the name but at the same time it seems like alot of folks want ot compare $20 and $30 knives to $80 knives. I'll be the first to tell you if there is a problem send it in. I have no issues with warrenty work. I have a knife that should be back this week .
 
Guyon said:
Makes good sense, Joe. In fact, this thread made me think about my own thread a while back, and while it did lead to a lot of useful discussion (4 pages worth) about the warranty department, I still have some regrets about my airing a problem here in a public forum.
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I regret posting about my broken 655, but only because I'm still getting teased about it 5 or 6 months later :( ;)

Joe: I think the complaints and warranty issues are just the nature of these forums. I took a moment and looked at the most recent two pages of posts in several of the manufacturers subforums. Buck had 4 complaint and/or warranty issues, Spyderco had 5 and Kershaw had 7. Of course the numbers will change on any given day and it doesn't mean that one manufacturer is better than another. My point is that other forums are are getting a comparable amount of these threads.

I also noted that all 3 of the above forums had a similar number of compliments on their CS.
 
Messersmith said:
I regret posting about my broken 655, but only because I'm still getting teased about it 5 or 6 months later :( ;)

Nothing wrong with that thread. I hope you dont take this wrong but in a way it was funny. You started out with a thread about "look at my cool new knife" but it quickly turned into a " its broke already!" thread. And then your stuck defending yourself on weather or not it was used properly. Yep, batoning was the word for the day! :D :rolleyes: :o
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In looking at the knife in the picture does it not have allen headed chicago screws at the hinge? or Torx fittings has it just unscrewed?

Not to over simplify but it looks like it is a serviceable knife, meaning that you can service it at home... just asking I have not got one to hold in my hand but I am going by the picture.
 
Joe Houser said:
Guyon,
You did raise an interesting issue that has me thinking. Is the purpose of this forum to discuss all things Buck related or should we try to keep the warranty type issues out? I really have mixed feelings on that because we are all about listening to the customer when it comes to improving our products. The problem is that I feel it makes it look like all we make is junk because customers do come here to get warranty help all the time. A quick look at the thread topics can give a person the impression that we are having serious quality issues.
I know that what I see here, and what I see in the way of broken knives mailed in, is a very small fraction of our production. The number of knives with defects is very small. Especially if you don't count the number of knives we recieve that were broken because they were not used properly. (thats a nice way of saying "knives that look like they were hammered through a man hole cover" ). :rolleyes:
I am thinking that some kind of a balance would be good. Thats why I try to send some of the folks with warranty issues to my emial address.
I hope my rambling make some sense.
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Joe, I disagree that when people post with problems it makes it look like you are making junk.
No company can make anything that has a 100% no fail rate. Problems will always occur. The difference between the good guys and the bad guys is the way those problems are dealt with.You have always shown an intelligent concern for the customer and demonstrated that your company stands behind your product. I think that this is a positive thing . It gives thte consumer confidence in the product. You and Buck Knives are a class act.:thumbup:
 
I agree with fudo. No matter what you do, people are going to post message with complaints of various sorts. Given how Joe H. and Buck handle the problems with such professionalism, it only serves to enhance Buck's reputation.
 
Hey thanks guys, I appreciate the comments. Just doing what Chuck Buck wants, and he is such a class act, it makes it all worth it. :)
By the way, Chuck does not particularly care to use a computer so no, he wont read this. :p
 
Guntotin_fool said:
In looking at the knife in the picture does it not have allen headed chicago screws at the hinge? or Torx fittings has it just unscrewed?

Not to over simplify but it looks like it is a serviceable knife, meaning that you can service it at home... just asking I have not got one to hold in my hand but I am going by the picture.
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the top portion of the lock which contacts the bottom of the lock of the blade is worn down, no amount of tightening or loosening will help here.

jb4570 said:
Hi Keerf,

You are correct....any knife should be able to perform those tasks without failure. Take it back to the store in BC, Canada where you bought it and get your money back. $60 bucks is $60 bucks....that's some mark up for a $32.00 MSRP knife (per Bucks 07 catalog). I still think you should buy a 110...it's not the kiddies cool looking tactical. but, it's one hell of a work horse and will do the type of work you need in a knife to do and it's made in the USA. Sorry to all of the Tactical lovers out there....they don't do a thing for this old timer...LOL

jb4570
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I like being able to open a knife with one hand. It's a work thing, one hand is usually holding the object precariously above some part of my body while the other hand retrieves the cutting device.

And again, a reference to USA knives, I like them too. I assumed that a Buck was a Buck and not a Japanese import knife. This has kind of put me off Bucks for a while, I recently purchased a knife that is only manufactured in the United States and made nowhere else, I like it alot, it has already stood up to more than the Bones ever did. So, for now. I won't be buying a Buck. Maybe one day I'll feel the urge to get a nice workhorse knife and I'll buy a 110 or (maybe) a 117, until then I won't own one.
 
Joe Houser said:
You did raise an interesting issue that has me thinking. Is the purpose of this forum to discuss all things Buck related or should we try to keep the warranty type issues out?
Click to expand...

Interesting indeed, complicated by Buck's "forever" warranty. That pretty much lumps *all* damage into the "warranty" category. :(

I really have mixed feelings on that because we are all about listening to the customer when it comes to improving our products.
Click to expand...

I don't have a lot of Buck knives (maybe two to three dozen; not a lot compared to some collections here) and not one of each model like some have, but there are some specific model "warranty" issues that keep cropping up here...which sound a lot like an engineering design issue that no amount of "fixing" will cure...

As for this Forum having too many threads about defective (perceived or otherwise) products, I also frequent the CorvetteForums.com/C4/Tech/Performance forum, which is about 98% full of "defective product; needs repair" threads...Yet that doesn't stop GM from selling out their run of Corvettes each year... ;)

Learning how and why a product becomes ineffective is the main reason I subscribe to the many forums I visit...(motorcycles, knives, weapons, autos, computers, software, etc)...and of course how to remedy my particular problem... :D

So far, this forum meets my criteria... :)
 
Not to be nosy Keerf, but how much more did you pay for your new knife than bones? I am not trying to be an antagonist, but it sounds to me like you had one bad experience and left it at that. Thats kinda like going to a restaurant and ordering a plate of food and not eating more than a bite because it is disgusting, but than you don't do anything about it, or tell the waitress to get you something else. Than you never go there again, and try the other 30 items on there menu. So why blow off Buck when you've only have one bad experience, and don't do anything about it. ( sorry for the cheesy analogy)
 
chickentrax said:
Interesting indeed, complicated by Buck's "forever" warranty. That pretty much lumps *all* damage into the "warranty" category.
I don't have a lot of Buck knives (maybe two to three dozen; not a lot compared to some collections here) and not one of each model like some have, but there are some specific model "warranty" issues that keep cropping up here...which sound a lot like an engineering design issue that no amount of "fixing" will cure...
Learning how and why a product becomes ineffective is the main reason I subscribe to the many forums I visit...(motorcycles, knives, weapons, autos, computers, software, etc)...
and of course how to remedy my particular problem..
So far, this forum meets my criteria... :)
Click to expand...

wow learn some thing every day!!!
:confused:
some how i thought you has more bucks then i do...!!!!!!!!!
three dos is 12X3 = 36...:eek:
i would have bet i lost morenthen 5 dos bids to ya !!!:D :p
i mean i loose many waterfront bids every day :o
but i aways note thoes few realy spechal bidders i loose to... :cool: :D ;)

i realy dont know were i set the line on the diffreant words that have been used= winer/basher/concerned complainer/ trolls / and collectors with some quality concerns....

to complain about bashers and trolls i think i have company in that..
the rest ... i dont know..
many seem to present warrenty questions in which case a sticky with
WARRENTY FAQ'S and other information would be a good thing to post!
like ~did ony one here know that a recall was issued on a buck lite?-
the 525 i think it is?
but thoes that voice a complant and then wont send it in i dont know about
and then thoes that jump on a thread with out knowing full details like r___ did dont make sence to me except bashing...
i guess us NUTS like me some times quash issues that may need to be aired
some time it is nuts like me that are the only ones that will say what others cant...
i mostly feel that the buck forum should be a place like were we can go to and openly talk of things even remotely related to our knives
and though i would like all the not fav conversation put in some hidden place
it should still be a place were we can express any thoughts we have on our knives...
i jest dont like trolling, bashing or rude or crude comments any place but were it is expected and a part of the enviroment... which is not here...
well got ot go take care of things here
later my friends
dave
 
334dave said:
some how i thought you has more bucks then i do...!!!!!!!!!
three dos is 12X3 = 36...:eek:
Click to expand...

37 complete Buck knives; about another dozen torn down for repair, rebuild/experiment, or parts...Several of the "complete" knives are experiments (dual-blade 110/112's, drop point 110/112's, etc)...(I don't count my home-made Ti & SS 186's since Buck only made the blade)... :rolleyes:

I don't recall outbidding you on any eBay knives (only place I buy old Bucks), but it's possible...I don't discriminate...I'll bid against anyone... :D
 
heng em said:
Not to be nosy Keerf, but how much more did you pay for your new knife than bones? I am not trying to be an antagonist, but it sounds to me like you had one bad experience and left it at that. Thats kinda like going to a restaurant and ordering a plate of food and not eating more than a bite because it is disgusting, but than you don't do anything about it, or tell the waitress to get you something else. Than you never go there again, and try the other 30 items on there menu. So why blow off Buck when you've only have one bad experience, and don't do anything about it. ( sorry for the cheesy analogy)
Click to expand...

Extremely cheesy, but to expand your analogy further than ever expected.

When I go out to eat, I order what I know. The good stuff: Atlantic, not Pacific lobster. I wouldn't even bother taking that bite of pacific lobster. I took a bit of what I thought was nice fresh Atlantic lobster, it soon went downhill, so I called the waitress and had it reserved as a fresh dish, same thing happened.

Obviously the restaurant isn't labeling their dishes correctly, I don't want to support any restaurant that would serve me sub-par lobster.

And to say how much I paid for this new knife?
about $140, it's a law enforcement issue knife with good thumb studs and a point on the tang for another type of one hand opening, it's perfect for what I need and is built much stronger than the Bones.
 
keerf said:
Extremely cheesy, but to expand your analogy further than ever expected.

When I go out to eat, I order what I know. The good stuff: Atlantic, not Pacific lobster. I wouldn't even bother taking that bite of pacific lobster. I took a bit of what I thought was nice fresh Atlantic lobster, it soon went downhill, so I called the waitress and had it reserved as a fresh dish, same thing happened.

Obviously the restaurant isn't labeling their dishes correctly, I don't want to support any restaurant that would serve me sub-par lobster.

And to say how much I paid for this new knife?
about $140, it's a law enforcement issue knife with good thumb studs and a point on the tang for another type of one hand opening, it's perfect for what I need and is built much stronger than the Bones.
Click to expand...

$140 is more than double the open market rate for a Columbia River Columbia River Serrated Police Folding Knife CRKT M16-LE. You seem to be developing a habit for paying double for a knife. Perhaps when you get old enough, you could apply for a credit card and get some on-line deals.
Sorry if I'm harsh, but taking stock in the words of a 17 year old, with regards to knives(and cuisine) is a hard pill to swallow.:) (I think I've got boots older than 17)
 
Scott Hartman said:
$140 is more than double the open market rate for a Columbia River Columbia River Serrated Police Folding Knife CRKT M16-LE. You seem to be developing a habit for paying double for a knife. Perhaps when you get old enough, you could apply for a credit card and get some on-line deals.
Sorry if I'm harsh, but taking stock in the words of a 17 year old, with regards to knives(and cuisine) is a hard pill to swallow.:) (I think I've got boots older than 17)
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LOL -- I HAVE Limmer hiking boots older than that!
 
$140 canadian, but that's just what the bank statement says. I'm probably over my withdrawal limit and the taxes in BC are outright robbery. Probably only $90 at the store, I think I may have purchased something else with it, can't remember what that was now.
 
keerf said:
$140 canadian, but that's just what the bank statement says. I'm probably over my withdrawal limit and the taxes in BC are outright robbery. Probably only $90 at the store, I think I may have purchased something else with it, can't remember what that was now.
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I also don't want to compare apples to oranges but a (maybe) $90.00 knife is a helluva lot more than a $22.00 Bones...
Thats like buying a KIA then comparing it to a Hummer...
Compare $20.00 knives thats fine... Buy a $90.00 Buck and compare it to a $90.00 M16. Just my .02 worth ;)

Posting like that... I would feel silly...
 
Jim...
If I got a hummer my wife would be certain I would be KIA...

Messy...who is still teasing you? I must say that I have been biting my tongue though :)

Scoot...BRUTAL...but funny ;)
 
Sorry if I'm harsh, but taking stock in the words of a 17 year old, with regards to knives(and cuisine) is a hard pill to swallow. (I think I've got boots older than 17)
Click to expand...
Thanks Scott. Well played Old Boy!
 
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