What does it take to be called back?

BBQ BOY

BBQ BOY

Gold Member
Joined
Feb 24, 2009
Messages
2,829
I have been emailing and calling Busse since last week leaving messages. I am wanting some work done to my Skinny Ash. I saw a member here who had some work done to his and I liked it. He told me what to do and who to contact to have it done but I have been unsuccessful.
 
Who did you email?

I've never called, but all of my emails have been very promptly returned.
 
Hey BBQ, you're wanted on a W&C thread. Someone wanted to ask you about a vote on a poll or something.
 
Interesting. I have always had my emails returned promptly and I even called the shop this week and a lovely lady answered the phone and was very helpful(Thanks Lexi.) Try again on Monday, I have never had a problem getting through.
 
Not to make excuses, especially on matters I don't know anything about, but usually the week after a show is a little more hectic as the Crew gets caught up on orders & requests submitted while they were away. :)

Try giving 'em a call on Monday. :thumbup:


Brennanscott said:
Hey BBQ, you're wanted on a W&C thread. Someone wanted to ask you about a vote on a poll or something.
Click to expand...

Next time, try PM'ing him instead of posting a completely off-topic post on his thread. That way, his thread remains on-topic, and you'll probably get a faster response.
 
I don't think any of my calls have ever made it past the 3rd ring....

They must know it's me... :cool:

Thanx ladies !!!

Yep...... YOU ROCK!:thumbup:
 
BBQ BOY said:
I have been emailing and calling Busse since last week leaving messages. I am wanting some work done to my Skinny Ash. I saw a member here who had some work done to his and I liked it. He told me what to do and who to contact to have it done but I have been unsuccessful.
Click to expand...

I am confused by your post??? If you need some modifications that would have to be done by Garth (Custom Shop) via e-mail garth@bussecombat.com . Garth was away last week (and the weekend for Knob Creek) and needed much down time...also it usually takes him a week or so to get back to you because he is so busy!

As far as leaving messages and calling the office is open M-F 9am to 5pm.

Did you try calling the office and nobody answered:confused:

Please explain...and I will take care of it.

Amy
Customer Service
Busse Combat
 
I have never heard the Busse message machine! I am really surprised you posted this for all to see. I cant imagine you have the correct number or email.

The phone is always answered during the day. Even after blade Lexi didn't miss a beat.
 
Before we beat up on the OP, and pretend his concern is not warranted, let me say that I have had trouble getting Garth to return my emails at various times in the past. OTOH, knowing that he would be busy with KC, I wouldn't even bother trying to reach him the week before or after any show. YMMV.
 
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I always call at about 3:00am and Jerry answers, thats when I usually order my FOLDERS! :D


.
 
Just to pipe in... I emailed Garth probably a month ago about getting a custom Battle Mistress quote. No reply. I've called them once or twice a week for the past month and keep giving the woman who answers my phone number and name for Garth to call me back and have yet to get a call back. I understand they're busy with Knob Creek and all, but a simple call back or email would have been nice. It's not like I'm wanting some radical design... I just want a FFBM (Fat Fusion Battle Mistress) with black coating, black micarta handles. Basically stock like they used to make them. Nothing fancy. Except for the fact that I want it with the regular Busse Combat logo (with dog tags) and not Busse Custom logo.
 
Amy-0 said:
I am confused by your post??? If you need some modifications that would have to be done by Garth (Custom Shop) via e-mail garth@bussecombat.com . Garth was away last week (and the weekend for Knob Creek) and needed much down time...also it usually takes him a week or so to get back to you because he is so busy!

As far as leaving messages and calling the office is open M-F 9am to 5pm.

Did you try calling the office and nobody answered:confused:

Please explain...and I will take care of it.

Amy
Customer Service
Busse Combat
Click to expand...
Hey Amy,
I emailed Garth about 2 weeks ago and was told by a friend here on the Busse forums that he was probably busy with Knob Creek. Being new here and not knowing what Knob Creek was I was totally understanding with the probable given situation. So I call the daytime phone number on Busse's site and left a message. I believe I called at 5:15pm during the day. Not certain of that.
I understand people are busy and can be tolerant of that. I own 2 large businesses myself with high volume(well one of them is now) that services around 10,000 people a week. I know what it's like guys to be busy so don't try to undermined me here. I call all of my customers back. If I can't I'll have one of my three secretaries or one of my managers at least email them back. Maybe Garth could use some assistance or have his own subordinate to do his busy work while he is working on knives.
If i don't get a call back then that's fine. I will just sell the Skinny Ash and replace it with something else.
 
There are certain people on this earth that need more than one call or e-mail to contact for whatever reason. All you have to do is search the threads here and you will see that is the Busse company. For better or worse that goes with the territory.

Persistence pays. That is why many here get work done or get "hard to get" knives when others can't.
 
Terry Newton said:
There are certain people on this earth that need more than one call or e-mail to contact for whatever reason. All you have to do is search the threads here and you will see that is the Busse company. For better or worse that goes with the territory.

Persistence pays. That is why many here get work done or get "hard to get" knives when others can't.
Click to expand...
Well I tried 2 forms of communication within 2 weeks. I do not want to be a pain in the ass either though. The point is a customer should NEVER EVER have to stalk a company for service. Especially when someone pays a premium for their product. This isn't just a Busse issue(not saying that Busse has an issue with this but by reading other's replies I am not alone) but its an issue that is starting to spread like cancer throughout the customer service industry.
 
Standard practice in my office when trying to reach someone is to call on at least 2 different days and at 2 different times of day between 8 and 4:30 if an individual and between 9 & 5 if a business.
I'm not surprised that you got an answering machine at 5:15.
 
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