What does it take to be called back?

BBQ BOY said:
Well I tried 2 forms of communication within 2 weeks. I do not want to be a pain in the ass either though. The point is a customer should NEVER EVER have to stalk a company for service. Especially when someone pays a premium for their product. This isn't just a Busse issue(not saying that Busse has an issue with this but by reading other's replies I am not alone) but its an issue that is starting to spread like cancer throughout the customer service industry.
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Spreading? Please. Have you just now joined the information world? It's been going on since telephones were invented. Try working for a huge corporation where people worry more about feeding the machine than wasting time taking care of customers. I'm not saying it's right but when I need to talk with certain people I have to call more than once.

The good news is that once you get in touch with them they will take care of you. They just have slow turn around times.
 
I've tried emailing the custom shop on two separate occasions to get some work done, never managed to get a response. ANY emails I have ever sent Amy however have been returned like lightning, almost always the same day if its during business hours, she's always been amazingly helpful. Never had to call the shop, but I imagine you'd do well to call during business hours.
 
Terry Newton said:
Spreading? Please. Have you just now joined the information world? It's been going on since telephones were invented. Try working for a huge corporation where people worry more about feeding the machine than wasting time taking care of customers. I'm not saying it's right but when I need to talk with certain people I have to call more than once.

The good news is that once you get in touch with them they will take care of you. They just have slow turn around times.
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Ok. I'll give you that. I have just noticed more of bad customer service in my industry within the past 10 years. It is spreading worse year by year. I have 85 employees and none of them seem to have any people skills whatsoever. Not to mention work ethic. That's one reason why we went from 17 restaurants to 2. It's all about quality control, which Busse seems to be good at. Not like some of other knife companies Iv'e been walking away from.
 
BBQ BOY said:
Ok. I'll give you that. I have just noticed more of bad customer service in my industry within the past 10 years. It is spreading worse year by year. I have 85 employees and none of them seem to have any people skills whatsoever. Not to mention work ethic. That's one reason why we went from 17 restaurants to 2. It's all about quality control, which Busse seems to be good at. Not like some of other knife companies Iv'e been walking away from.
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85 people WORK for you? For the love of Mike lead them to the land of great customer support and caring about doing their job.

I have been around this family for a long time and know they are slow but it's b/c they are busy making sure other things are squared away. Jerry and his people are good people. :thumbup:
 
I regret to say but it happened to me also. I was calling to inquire about custom knives. A lady with a sweet voice who answered suggested that I email the man in custom shop. I did as she told me. Two weeks past and still no reply. I decided to email Amy. Amy suggested the same so I emailed again. Monday (Oct 18) will be exactly 2 weeks from my second email. I will try again as suggested here and hopefully I get lucky the 3rd time :)
 
Trust me, I do understand the frustrations of no reply.
That being said, if I wanted some custom shop work done,
Garth would have to empty his inbox of my emailS every day!!!
 
Broad Arrow said:
I regret to say but it happened to me also. I was calling to inquire about custom knives. A lady with a sweet voice who answered suggested that I email the man in custom shop. I did as she told me. Two weeks past and still no reply. I decided to email Amy. Amy suggested the same so I emailed again. Monday (Oct 18) will be exactly 2 weeks from my second email. I will try again as suggested here and hopefully I get lucky the 3rd time :)
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Email me directly my friend at jerry@bussecombat.com and I will make sure that you are taken care of.

Thanks,

Jerry

.
 
Jerry Busse said:
Email me directly my friend at jerry@bussecombat.com and I will make sure that you are taken care of.

Thanks,

Jerry

.
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I got two calls from Jerry this morning (missed him on the first one). He was very friendly and promised to try to get me the Busse I'm after. I gotta say that his call and attention to this forum really made me appreciate Busse again. Not that I didn't before but I was kinda getting aggravated at not even getting a simple return phone call. However, given the situation with Knob Creek and all the custom orders I can kind of understand. Maybe Garth needs to hire someone who answers the phone/emails in the custom shop, as well as simple administrative duties?

In any event, Jerry's a hell of a guy from the sounds of it and really does care about his customers. I hope to meet him in the future. :)
 
the janitor answered when i called to inquire about the free folder i had won in the secret giveaway.

he said he would forward my message directly to the shop.

that was three weeks ago and i have not heard back.
 
MrTangent said:
I got two calls from Jerry this morning (missed him on the first one). He was very friendly and promised to try to get me the Busse I'm after. I gotta say that his call and attention to this forum really made me appreciate Busse again. Not that I didn't before but I was kinda getting aggravated at not even getting a simple return phone call. However, given the situation with Knob Creek and all the custom orders I can kind of understand. Maybe Garth needs to hire someone who answers the phone/emails in the custom shop, as well as simple administrative duties?

In any event, Jerry's a hell of a guy from the sounds of it and really does care about his customers. I hope to meet him in the future. :)
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I agree 100%. I emailed Jerry today and we have exchanged emails a few times since then. I am happy with the correspondence today and look forward to further Busse involvement.
 
MORIMOTOM said:
the janitor answered when i called to inquire about the free folder i had won in the secret giveaway.

he said he would forward my message directly to the shop.

that was three weeks ago and i have not heard back.
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:eek: A true HOG, you are.
 
i have the same problem with busse



sorry i cant lie like that i have never had a single problem with busse



nope i lied again i have had a problem with busse I STILL DONT HAVE A BUSSE FOLDER



DEATH CHAT COME EVERBODY

FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER
FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER
FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER
FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER
FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER
FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER
FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER
FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER FOLDER



WOOPS WRONG THREAD
 
Garth has been extremely busy due to KC. I know for a fact because I ordered a knife from him and had no problems going back and forth with him for a week or so. Then on September 25th I sent in a request for an addon and on September 26 I sent in for another add on and I haven't heard from him since. I emailed a 2 or 3 more times and called into the shop a couple of times and they informed me of how crazy Knob Creek was which has cause him to work mad overtime. If this happened with some production knife company I would have taken my business somewhere else but Garth is in the "custom" shop and it is very normal to have to wait like this on "custom" work. I have another custom knife on order from another maker and it looks like I will have another 5 months before that one is ready. This also helps keep the resell value up on custom work because most people don't have that kind of patience. We are all with you young jedi. Be patient and....enjoy another barbecue and a beer. Buying stuff is fun...this just elongates the experience.
 
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