Dear Members,
For gosh sakes; we are not censoring anyone. My name and my company's name has been dragged through the mud a number of times on this forum. It's nothing new to us.
We simply can't find this guy in our system and he won't reply to our inquiries. Why? I can only guess.
Let me tell you a couple of stories. Here on this forum a couple of years back there was a guy who I guess loved to hate us. He posted many negative posts and one time became so emboldened that he claimed he had owned "several hundred" Emersons over time and had sent all of them back to the dealers for refunds. As a result there were probably 4 or 5 pages of piling on by the Emerson haters and a couple thousand views before I came on and simply asked this question. Please tell us the dealer, and show us some receipts or something, because we should have been getting those "hundreds" of knives back from the dealer(s). We actually have one of the lowest return rates in the industry and there are some months when we only get 1 or 2 knives back in total. Anyway the guy immediately went dark and never posted on the Emerson forum again. I guess he was trying the "Big Lie" theory. But his damage was done.
Then there was the time when a guy was upset over "something" and posted a page full of rants about us, our knives and our customer service. He went as far as saying that we were totally ignoring him. Again the pile on and couple thousand views. Until I published (posted) all of his emails back and forth to us where he had admitted he had done something wrong with his order and apologized in those emails yet had conveniently forgot to post and continued to bash us. Take note - like I said until I posted his email chain. Not only had we responded immediately (not ignoring him) but it was his screw up from the get go. Poof, another guy who then vaporized. But once again the damage was done. Yeah, those Emersons are a bunch of jerks!
There is another customer who was here on this forum who placed an order, then cancelled the order and wanted a refund. This was at 12:53 AM our time. We got into work the next morning and sent him a response at 7:11 AM and his money was posted back to his account by 8:30 AM. Less than 12 hours elapsed time. But no, he had written a lengthy email sometime between 2:00 AM and 3:00 AM to the Better Business Bureau that we were holding his money and that he could file a criminal lawsuit against us. Once I produced the chain of emails and the time line to the BBB they removed his complaint and threw it in the round file. Of course he still went on to trash us here and a couple of other places. Each time all I had to do was post up the copies of the emails and the true time line and he would go mute every time. Once again a huge number of piling ons and couple thousand views. We didn't even do anything - he placed an order and then 20 minutes later cancelled his order. And yes, he was in our time zone, not somewhere else.
I've got dozens and dozens of these stories, scams and less than forthright posts about how "bad" we are.
Are we perfect? No. Do we make mistakes? Yes. Do we make it right? Yes, unless it is Bullshxt and then the truth does a pretty good job of straightening things out all on its own.
I don't get it.
Do you really think we would resort to censoring someone to hide the truth? I don't think so. But it still seems that there are those who immediately want to believe we are the bad guys. I guess that will never change.
My Best Regards,
Ernest Emerson
