What happened to warranty lately?

Yo Mama

Yo Mama

Gold Member
Joined
Sep 25, 2011
Messages
6,214
Current wait times are pushing 2.5 months. I just like to get back the brand new knife I got that I would like to carry and use.

With this wait time I'm praying it's fixed and I don't have a round 2.

Did something happen in the warranty department to have that long of a turn around? I've never had to wait this long and I've sent quite a few back over the years.
 
If it's a new knife and somethings not right, I just return the knife outright.

If I still want one after that I'll order another. Or have it exchanged.
It's quicker than warranty.

It's not like they are going to return your money while they fix your new knife you don't have.
 
If I own something that I can’t live without for 3 months, I have a spare.

I’m sure you have other knives you can use while you wait for your warranty work.

Not trying to be snarky, just pointing out good things come to those who wait.
 
Yo Mama said:
Current wait times are pushing 2.5 months. I just like to get back the brand new knife I got that I would like to carry and use.

With this wait time I'm praying it's fixed and I don't have a round 2.

Did something happen in the warranty department to have that long of a turn around? I've never had to wait this long and I've sent quite a few back over the years.
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I apologize about the long wait time. We are working on solutions to have a quicker turn around. Did you contact anyone in customer service or our warranty department before sending it back in? If you can provide your shipping address in a DM I can take a look on Monday to see where your repair order stands.
 
Buck Knives Inc. said:
I apologize about the long wait time. We are working on solutions to have a quicker turn around. Did you contact anyone in customer service or our warranty department before sending it back in? If you can provide your shipping address in a DM I can take a look on Monday to see where your repair order stands.
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Thank you, I'll let you know down the road if that is needed. I called Friday and got an update. Love you guys, and appreciate your help.
 
Buck Knives Inc. said:
I apologize about the long wait time. We are working on solutions to have a quicker turn around. Did you contact anyone in customer service or our warranty department before sending it back in? If you can provide your shipping address in a DM I can take a look on Monday to see where your repair order stands.
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I don't see an option to DM you.

At this point I'm going to just call on Monday and ask that they send it back to me. If it's not been fixed by now, I'm just going to sell it off at a loss. I've replaced it with something else to use over the last few months which is really a shame. I was excited to get this.

Hopefully they figure out what to do about warranty moving forward because this seems like a mess.
 
Boru13 said:
They're showing as a registered user and that's why there's no PM capability.

I'll contact Kevin tomorrow about getting Buck Knives Inc. Buck Knives Inc. mod status so there's no further communication issues.
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With moderator status they can sensor our posts.🤔

Not like they have done that in the past.😉
Lol.

I look forward to it.🙄

"when you control the information you can bend it all you want".

Talk about communication issues......
😏
 
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eveled said:
Thanks Boru13 Boru13

Maybe better to give them gold?
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I'm not seeing why Matt having mod status should be an issue.
Buck Knives Inc. said:
Thank you, I hope to be an active participant on this forum. Jeff will still be around but for now you'll just get me. My name is Matt Smit, I am the Customer Service Manager at Buck Knives. I manage our Warranty Dept. ,Customer Service, and factory store here in Post Falls. I might have some of the Customer Service team answers questions from time to time but hope I can keep up.
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J Hubbard said:
yep. I'll still be around. It was just time for me to turn this over to Matt after doing this for 20+ years :)
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When they can censor out things they don't want the public to read, it's no longer an open forum.

They did it before.

And claimed "nothing nefarious was going on".

Does Buck actually pay ANY fee to be here?
I'm curious.
 
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I have nothing against Matt, I was just pointing out there were other options than moderator. If you didn’t want to give him super powers.

I appreciate his input, and the open line of communication.

I hope (and it seems) they are focused on quality work, over speed.
 
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I am going to add to this thread as I had one come back from the warranty shop, Here is a V4 V2 I believe. The Warranty shop had it for their 12 weeks -big deal I have more 110's than I could wear out in 12 years . DId it come back better than I could imagine ---YES, am I content with it ---YES. Without the warranty shop this one would never see a sheath again, now it will be my daily user when I carry a sheath. It has some fingerprints on it and grind marks that I will remove on the blade but for
the cost It is perfect. In my opinion as good as a brand new one Most of it is 50 years old. before and after pics Thanks for listening Pete

I couldnt just let it sit like this
s-l1600 (1).jpg


reblade 2.jpg


reblade 1.jpg
 
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