What kind of warranty do custom makers offer?

I think a lot of makers offer a similar warranty. I do wonder what the specifics are of that warranty, ie: scales coming off, sheath falling apart, etc.
 
Pretty much what sam said- though there are some grey areas.

I did a repair job for free where the user had cracked the scales off while chopping down a tree with his knife- hit the scales on the trunk too many times. I was actually really excited, wanted to see what the knife looked like after a couple cords of wood!

So far I've been able to get by with person-to-person contact on this, and haven't stated a warranty explicitly. I imagine at some point I will have to.

I've had 5 repair jobs so far- the handle separation, two times where there was corrosion in shipment, which was light and easy to fix, one edge chipping that made no sense at all. I reprofiled slightly and chopped a brass rod without any chipping, and one of my VERY early knives is here getting reprofiled to match my better work.
 
These are pretty typical:

No questions asked, money back guaranty if they change their minds after receiving it (still new condition).
If anything ever goes wrong with it due to materials or construction it will be repaired or money refunded during the lifetime of the maker.
Any problems such a dull edge or a tip broke from a slip, a chip in the edge, rust spot etc is repaired quickly at a reasonable cost.

Most folks won't cover a knife that failed due to stupidity or a "blond moment" such as trying to cut a bone with a sushi knife or prying open a door with a skinning knife or hacking a cinder block with a gentleman's folder while wearing a tinfoil hat etc.
 
I repair at no charge any part of the knife, sheaths are considered to be subject to normal wear and tear so are not covered.

I also sharpen all of my knives free of charge as many times as the customer needs it.

George
 
I alway wonder, if you garantee the knife 'for your liftime' what will you do if you are still alive but fysically not able to do the work?
 
Hengelo_77 said:
I alway wonder, if you garantee the knife 'for your liftime' what will you do if you are still alive but fysically not able to do the work?
Click to expand...

At that point in my life, I probably won't care that you are upset about a warantee.... Ha!:p

I offer the same Happiness Guarantee that brother Vector coined. If you are not happy, for any reason, I will make it right..... pure and simple.

Rick
 
I warranty similar to Sam but I explain to the customer that natural materials may check IE Ebony and Ivory. I will replace these for the cost of the material. I cannot control what natural material will do. I also say I cover it for as long as I am making knives, not for my lifetime.
 
You must log in or register to reply here.
Back
Top