What should I do about a knife lost in the mail?

B

bonesthedog

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I bought a Camillus Cuda Maxx from a bladeforums member, and it was shipped out thursday of last week. I had a tracking number for it, which said it was attempted to be delivered on the following saturday, and a note was left.
I got no such note. Then it stated it was delivered tuesday evening, I got no package. I visited the post office, and talked to the supervisor on the phone, who did an expansive search of the office and found nothing. I left a note for my mail carrier, who said replied he would look into it, nothing yet. The supervisor said she talked to the carrier and he didn't remember delivering a package to me, and he remembered my apartment well as it was his first stop of the day. I've talked to my neighbors, etc, no one got anything.

What should I do? It would be tough to get money from the insurance on it, since it says it was delivered (which means it could have been scanned in the truck and lost).

I guess I'll just keep waiting.
 
It may have been delivered, but it wasn't to you. It was still lost. This is why insurance is so important. Keep pursuing it.

I wish I had bought a Cuda Maxx when they came out.
 
I made a trade with a member here and he never received my knife. I shipped his back after 3 weeks of nothing from me. (stayed in contact with him about it) Then in 21 days I was able to file a claim and I had to have a receipt showing the value, then it was nearly another month before I got the check for mine I'd shipped. A real hassle, but at least I got paid in the end.
 
First, don't phone it in. Go to the post office and get in somebodies' ass. I've had similar experiences and a lot of the times, they'll come back and say they were put in the wrong place. Don't always blame the person, blame the shipper.

There's always people working a scam, but they usually don't have hundreds of posts and longtime memberships.

Good luck. I hope you can work this out, otherwise, I might think some people on the internet aren't totally honest.
 
I honestly don't know how the USPS is still in business. ALL other package carriers are FAR more reliable. Once, I had a knife shipped to me. What I received was a torn up envelope in a plastic bag with a note that said (basically) "We trashed your package, tough sh*t."
If you work for the USPS, nothing personal against you. I have just had a LOT of issue with lost/damaged packages with them versus UPS/DHL/etc.
 
I had the same thing happen to me that abiggs had. They told me that even though it was insured that they wouldn't pay unless I could prove what was shipped and what it was worth.
 
Yup, same here. Pretty much if your knife gets "lost" in the mail by USPS, it's gone for good. For me, i even showed the picture (i have a security camera system for my home) of the mailman, the last guy to touch the package, to one of the managers. There was even a finger print on the package tape. Still, to this date, no update on anything.
 
Last week I was waiting for a package and for several days it didn't come. Then about the time I had given up, the lady several house down brought it to me. It took her a few day to figure out where I lived. One number was hard to read.
 
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I never had a receipt for the particular knife the postal service lost (via priority mail). So I found one where I'd bought another knife, for slightly more than the lost one was insured for. That worked out as being it was lost they couldn't say what they'd lost! But, still it sorta peeved me to have to dig around for a receipt, to get my money. You pay the insurance and hand the package over, after that they are in control, having to show a receipt (when you very well may not have one) seems to me a tactic to avoid paying. After all you paid extra to insure and that IMO should be good enough if they lose it.
 
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abiggs said:
I honestly don't know how the USPS is still in business. ALL other package carriers are FAR more reliable. Once, I had a knife shipped to me. What I received was a torn up envelope in a plastic bag with a note that said (basically) "We trashed your package, tough sh*t."
If you work for the USPS, nothing personal against you. I have just had a LOT of issue with lost/damaged packages with them versus UPS/DHL/etc.
Click to expand...

My old ups driver once decided since no one was at my office (lunch time) he would just leave my package (an ar15) at a bar owned by the brother of the guy who owned the office building I rented space in. It sat in the coat closet just inside the front door of the bar for a few days before I finally found it
 
abiggs said:
I honestly don't know how the USPS is still in business. ALL other package carriers are FAR more reliable.
Click to expand...
Got anything resembling statistics on that, or are you just mad because you had a problem?

Once, I had a knife shipped to me. What I received was a torn up envelope in a plastic bag with a note that said (basically) "We trashed your package, tough sh*t."
Click to expand...
Someone sent you a knife in an envelope and it tore its way out, and you think USPS trashed it? USPS has procedures for notifying customers of problems. I don't recall any of them sounding like "tough sh*t." We have a sticky here in FEEDBACK with a lot of good information on how to wrap a package.

If you work for the USPS, nothing personal against you. I have just had a LOT of issue with lost/damaged packages with them versus UPS/DHL/etc.
Click to expand...
You may have. That's not my experience, either in NYC, where I was a post office manager (postmaster) or here in NJ, where none of my mail has been a problem, from USPS, UPS, DHL, or FedEx.
 
What should you do about a knife lost in the mail?

You've done well so far, letting the post office and letter carrier know there's a problem. Now go back to that post office and look in the lobby or ask a window clerk for a complaint form.

Fill it out and ask to speak to the manager/postmaster or a supervisor. Let them know you are sending in a complaint and ask them what else they can do to track down your package.

With all that attempted delivery and delivery made, it sounds like someone did deliver it somewhere. Both notice of attempt and actual package never got to you. That sounds like a misdelivery, why we can't tell until it shows up.

Don't give up hope but do send in that complaint form. Copies go to a few different places, so the local post office can't just forget about it.
 
I never had a receipt for the particular knife the postal service lost (via priority mail). So I found one where I'd bought another knife, for slightly more than the lost one was insured for. That worked out as being it was lost they couldn't say what they'd lost! But, still it sorta peeved me to have to dig around for a receipt, to get my money.
Click to expand...

Jill, you got lucky. I had a receipt, they still wanted me to somehow prove that item was what I had put in the package before they would pay me the insured amount.
 
Yea, I guess I'll send in the complaint form, and go talk to the supervisor in person (who advised me to report it as lost and forget about it)

The whole thing seems very iffy. I never got the note to come get the package, I never got the actual package, the mailman said he doesn't remember delivering any packages to my place......and yet the tracking info from delivery conformation shows it was scanned and scanned again, so someone was handling it. I just wish I knew what was up. Maybe I should write to someone high up in the food chain.

Thanks for all the replies, everyone.
 
IT CAME THIS MORNING! I'M SO HAPPY. A WEEK LATE, BUT WHO'S COUNTING WHEN IT ARRIVES SAFE AND SOUND!

I love happy endings.
 
Yea. When I talked to the supervisor, she said if she found it she would personally deliver it herself. I'm going to call her and thank her today.
 
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