Hi there,
Sorry to post this here but I really need your advise or help and really feel angry and wronged.
I have been in headache in a case in the past day and wanted to ask you guys what can do if a online dealer frames you and refuses knife return and refund.
I received a pricy knife 3 days ago, then open the box without video recording, after open the box, I found there are scratches on the bolster.
I made about 1 day research on Internet to see whether other products have similar situation, and until the night, I decided to return the knife.
But when I talk to the online dealer and told him/her the reason, show the photos of the scratches, at the beginning, s/he said I can see scratches on any metal if place it under light, but later, s/he frames me and says it's me played a whole day, s/he imaged and said: I use wrong tissue to swipe the knife, I placed the knife in my pocket, all those damage the knife, so s/he refuses the return and refund.
At the time, s/he shows a video recording: handling the knife, my order paper on the table as background, shows a 360 degrees view, try to proof the knife was totally fine when being placed in the box.
But in the video, it's not close up enough, and the light angles cannot make the scratches reflected. I took a lot similar photo at similar light/angles, under those conditions, the scratches are not visible, as the dealer said: can be seen under close up view near light.
On the other hand, I forgot to say, when I opened the box, the knife was not well stayed in the box in the slot, but freely stayed somewhere in the box.
If like what s/he said, it's caused by many times scratches repeatedly, I more assume it's because the unwell pack up so that the knife and plastic bag outside touched many times during delivery. - But the dealer insists to frames me and talked to me at very bad temper.
What I can do under this situation?
Thanks.
D
Sorry to post this here but I really need your advise or help and really feel angry and wronged.
I have been in headache in a case in the past day and wanted to ask you guys what can do if a online dealer frames you and refuses knife return and refund.
I received a pricy knife 3 days ago, then open the box without video recording, after open the box, I found there are scratches on the bolster.
I made about 1 day research on Internet to see whether other products have similar situation, and until the night, I decided to return the knife.
But when I talk to the online dealer and told him/her the reason, show the photos of the scratches, at the beginning, s/he said I can see scratches on any metal if place it under light, but later, s/he frames me and says it's me played a whole day, s/he imaged and said: I use wrong tissue to swipe the knife, I placed the knife in my pocket, all those damage the knife, so s/he refuses the return and refund.
At the time, s/he shows a video recording: handling the knife, my order paper on the table as background, shows a 360 degrees view, try to proof the knife was totally fine when being placed in the box.
But in the video, it's not close up enough, and the light angles cannot make the scratches reflected. I took a lot similar photo at similar light/angles, under those conditions, the scratches are not visible, as the dealer said: can be seen under close up view near light.
On the other hand, I forgot to say, when I opened the box, the knife was not well stayed in the box in the slot, but freely stayed somewhere in the box.
If like what s/he said, it's caused by many times scratches repeatedly, I more assume it's because the unwell pack up so that the knife and plastic bag outside touched many times during delivery. - But the dealer insists to frames me and talked to me at very bad temper.
What I can do under this situation?
Thanks.
D
