Buying a vacuum is a larger ticket item than a knife. Most larger ticket items are sent back to the people who made it. Smaller stuff goes back to the place I bought it from.
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Whats up with all the warrenty stuff?
- Thread starter jlamb
- Start date
Buying a vacuum is a larger ticket item than a knife. Most larger ticket items are sent back to the people who made it. Smaller stuff goes back to the place I bought it from.
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- Oct 20, 2004
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I send things back to the place that makes the warranty for the product. Seems like common sense to me.
Without having details about a specific situation it doesn't do much good to make blanket statements. What if the vacuum broke after a month? What if the plastic on the vacuum didn't line up with the rest of the plastic?
If you bought a year old car from a used car lot that still had 2 years of warranty and the handle broke the next day are you going to take it to the used car lot? I'm pretty sure I would be down at the dealership using the warranty to get it fixed. That is the point of a warranty.
Many dealers don't even by their Spydercos from Spyderco but a knife distributor. The dealer has no relationship with Spyderco at all. I guess I don't see why it is the dealers responsibility to take care of a problem when they were sent the same knife you were. It is luck of the draw and ultimately if there is a problem with the knife it is because of something that happened when making the knife or the materials neither of which a dealer has control of. A good dealer will probably take it back to make the customer happy but it is not their responsibility.
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- Mar 14, 2009
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Actually, I proposed the type of scenario that most closely parallels those of recent complaints: you get it home, it doesn't work. I have never gone directly to the manufacturer under that circumstance. Would you really send your new non functioning cell phone to Nokia or would you take it back to the retailer?
Our laws also recognize that retailers are on the hook--any merchant has the obligation to provide "perfect" goods.
If the product "fails" later, scales fall off or back spring snaps, that's a warranty issue, not a tender issue, and spyderco is the right place to send it.
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- Jul 20, 2006
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I think one of the huge problems with the knife market today is that it is largly onine. Why is this a problem? Well people who shop for knives online seek out the cheapest prices for the most part. Because of this, many online dealers can not afford to check over each knife to make sure it is perfect. In this case, ones that may be quite obviously defective get sent out. The buyer then gets the knife and is highly unpleased with it and wants a replacement. This causes outrage because the person then has to go through the hasstle of sending it out and getting a replacement that may also not be perfect. This gets compounded exponentially if the person is particularly perfectionist and wants that perfect knife for dirt cheap.
These problems would easily be avoided if the person went to a store and picked it up. They would just handle the product and pick the one that works for them. You pay more, but for some people I think it would be helpful
These problems would easily be avoided if the person went to a store and picked it up. They would just handle the product and pick the one that works for them. You pay more, but for some people I think it would be helpful
Great point, never really thought about it. I started this thread in hopes of gaining insight as to something bigger ocurring than just people being too picky, and most of the responses have provided just that-- good collective insight. Maybe these problems we are seeing and hearing about are by products of our internet shopping world.
- Joined
- Aug 15, 2007
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- 363
This thread doe's a good job of illustrating our buying and satisfaction differences.
There are knife makers who will not return e-mails or phone calls, and resellers that once shipped are through with the deal. There are knife makers that want you to be satisfied as long as you own the knife and will fix ANY problem...some charge for this service and some don't.
And as shown in a recent thread that got moved there are fantastic online dealers that offer great prices AND great service.
It is up to us as knife buyers to match product satisfaction and warranty issues with how we bought the knife.....shop with caution if you think you may have to return the knife for whatever reason.
I'm in Canada and research and buy carefully to avoid shipping and customs hassle.
There are knife makers who will not return e-mails or phone calls, and resellers that once shipped are through with the deal. There are knife makers that want you to be satisfied as long as you own the knife and will fix ANY problem...some charge for this service and some don't.
And as shown in a recent thread that got moved there are fantastic online dealers that offer great prices AND great service.
It is up to us as knife buyers to match product satisfaction and warranty issues with how we bought the knife.....shop with caution if you think you may have to return the knife for whatever reason.
I'm in Canada and research and buy carefully to avoid shipping and customs hassle.
- Joined
- Aug 15, 2007
- Messages
- 363
sorry double post