What's up with Brian @ Discountknives? (not negative)

B

biogon

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Jan 2, 2002
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Hi.

I just wanted to say up front that I've had no bad dealings with Brian.

I've talked to him a bit on the phone and he's been a great guy to deal with. I've bought two knives from him in the past two months -- an Emerson Mini CQC7 and a Benchmade 690. His communication has been spotty, but I always got what I wanted, and in my book, that makes it all ok.

Now I'm looking for a Mini Buck Strider and I email him -- no answer in a week. I could buy from somewhere else, but 1) I like using American Express, and 2) he's the only dealer I could find that also carries the DMT aligner, and I'd rather pay for shipping once.

Having given up, I put in a request at TAD (thanks Josh) but now I'll have to ship the other bits and pieces from another dealer.

After I've read through these forums, the thing that puzzles me is: since he's such a good guy, why does he have such bad response consistency to emails?

I suppose the point being that if we (buyers) had a sort of good reason as to why he answers (or not) it might be more understandable.

Could someone (or Brian?) explain the rationale? Maybe he's just too busy to respond? On vacation? The sole proprietor and only person staffing the shop? Had a family emergency? Mostly, I'm just curious, and in a perfect world he would have a notice on the site indicating if he was checking his email.

Thanks.

-Jon
 
I don't know what's happening this time (likely the Shot Show) but it's not uncommon -- he's a part-time knife dealer....
 
Toward the end of January, I placed an order with DiscountKnives but never got it. Turns out that their server crashed the night that I put the order in so it was never received. I emailed Brian, and within a day or two he got back to me and explained what happened. I ended up putting my order in again and received the knife (a BM43) about a week ago. In your case I don't know what happened or how many times you tried emailing him, but I wouldn't rule out a computer problem.

-ZENGHOST

ps...I would definitely order from him again...
 
Discount knifes is the worst place to shop. Period.

He is nice before you place your order. But after.. you’re next to zero.
I placed my order 3 month ago (day before I asked if the item is in stock).
After 2 weeks not receiving my knife I e-mailed him and asked about it. After third e-mail he said that knife not in stock and he has no idea when he’ll be able to ship. I canceled the order (wrote an e-mail) the same day. Next day knife was shipped (I already purchased this knife from the other place). After 2 weeks of negotiation he sent me return label. And after I can’t contact him to get my money credited back to my CC.

He’s answering only 1 of the 3 or 4 my e-mails. Usually 2-3 days later. And providing no or incorrect info (mixing dates and so on)

So he stole 110$ from me.
 
MamBo, contact your CC company and tell them what happened. Ask to have the charges credited back to your card. They will do this for you under these circumstances.
 
I see I am not the only one having trouble reaching Brian by email. If he only works part-time and has a nation-wide knife business, I am not suprised that he isn't answering all of his emails.

Anyhow, I have not recieved any replies to emails I have sent over the past week regarding an order for a Marble's Plainsman and Columbia River Companion. I had previously ordered a Marble's Bison, which Brian said was discontinued, so I sent a new order for the Plainsman and the Companion. Because of the complications and new order I emailed Brian to ask if it was clear as to what I wanted, which is one Plainsman and one Companion. He has not replied, and so far my credit card has not been charged. So I don't know the disposition of my order, or how to find out.

:confused:
 
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