Back when I frequented the Benchmade forum, the company had almost zero participation. Every once in a great while, they would make an announcement, but that was about it. They didn't seem to moderate or even care. It was just a place for the fans to hang out and tell each other how great their knives were. Not at all like the Spyderco forum where the boss himself gets involved.
Things could have changed a lot, though. I haven't visited that forum in over a year.