$.02 for edge-pro... bungwrench, i too, hate when i get no response from a company! that said, i and i'd guess, thousands of other, lucky edge-pro owners, find they have no problem communicating with the company. ( i called and talked w/mr. dale, just last week ,on a coarse grit issue.) just remember that they're small and on occasion things get real, real busy and things can slip through the cracks.
if you "never deal directly with the company" one cannot purchase the best the company has to offer...the edge-pro sharpener, is top of the line and arguably the best in the world. make a mental note, over time, of how many EP owners are on this site. you are right, a lansky will put a nice edge on......
but an edge-pro will do it better, for the next 20-50??? years. 'cry once...'
ulua