I have sent a knife into W&H and gotten great service. Got it back quickly. I don’t remember if i was contacted or not, but it was warranty repair and they fixed it for free and as requested did not touch up the edge.Regarding William Henry knifes, they are beautiful. Regarding the service of a William Henry knife, my experience has been anything but pleasant. When you return a very expensive knife for service or sharpening, one would hope the manufacturer would acknowledge receipt in a timely manner via phone or email. Not WH. You’ll wait months for a response and months for the simplest service. Avoid WH knifes with the leather tassel, as if it is to be used as a daily driver, it will be in the shop on a regular basis getting the tassel replaced (on your dime). A poor, useless design at best. In hindsight, I should have purchased two knifes- one to carry, and one that will always be in the repair department! Silly me. William Henry- Never Again!
Bob
Landyards and tassels are things that can wear out and you should pay to replace them or buy a knife with a paracord or leather lace pull that lasts longer. If you can afford a W&H with a fancy tassel you can afford to replace it…kind of like a watch band. New landyards for sebenzas aren’t listed on their site, but dealers charge $25. What did W&H charge?
Lots of firms don’t tell you when they receive a repair item. Maybe you remember sending in things and hearing back only when you received the repaired item. I agree though a boutique firm like W&H should contact you if you provided an email and requested a reply. You should use package tracking though if you need to know your package’s exact location.