Worse Shipping and Handling at MONKEYEDGE : please share your experience

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FinestWarblades

FinestWarblades

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Hey Folks,
i have made a bad experience with Monkeyedge Service in shipping and handling. I bought a new Starlingear Bead and payed it with Paypal.
320 USD at all. I entered my Address in Minnesota/ USA . The paymentsystem from Monkeyedge has a automatic senderproof and found that i am located in Germany
unless that ship inside USA and added the word "germany" at the shippinglabel.

ERIC at Monkeyedge told me that Monkeyedge does not " Check" any of the printed shippinglabels .....about any typefaults or for happened faults from the buyer.

So....if you make a typefault, your item ships really wherever the computer prints the shield for.....

In my special case ...my item was signed to ship to a City in Minnesota,USA - Germany .

The problem is now ....that Monkeysystem added the word Germany after the word USA ....unless the City in Minnesota can never be found in Germany .

Now my item was shipped to Germany with a US related address and is now lost in a customscenter anywhere in germany and nobody there is able to find out what to do with it.

Than the next thing happened.

I opened a Paypal case . Than Eric said he want me to close the case because he want not rip anyone off .....so i opened a buyersprotectioncase that was closed after some minutes ......
with the reason that : " Monkesyedge" has provided a working TRackingnumber.

So.......the result is: If Monkeyedge provide a Trackingnumber ...related with a wrong destination and you open a case, you will definitly loose the case because Monkeyedge has provided a trackingnumber that works for the first stations.

Eric found that very funny and commented that i now have to wait a few weeks till the item found the way back to Monkeyedge ,,,,,

Anybody to have eaqual experiences ?##

Thanks
 
I think there is one thing that you need to clarify please: (I am having a little trouble following your post)

Did Eric ask that you be patient so they can figure out where your item is, and are working on that?

If they can't get your item back, did Eric say that you would be getting a replacement or refund?

Thanks.

One more question for you. Usually when you pay with PP, the vendor and PP have a system where PP transfers the address you have on file with them to the vendor.
Is this not how ME's system works?
 
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Again
You need too slow down and get your vocabulary a bit better together
I have had GREAT LUCK with Monkeys Edge
MANY MANY transaction.
I feel you will be out weighed in this thread...
ME is and always has been an outstanding place to deal with.
 
I have made many, many purchases with monkeyedge and they have always been excellent, with fast and proper shipping.
 
I think ME overall is a good company.
But if they did make a mistake they should own up to it imo.
But I can't really follow what the OP is saying. Did ME add Germany to the address or you did?
 
no way.I had a bad screw for a hinderer and complained and they overnighted the replacement without asking for a return.the shipping cost more then the screws...I dont buy this one bit.everyone order from monkeyedge if you can .never will you have a problem.I no for a fact if you pay with PayPal they will only ship to the address you have on PayPal.so youre off somewhere
 
I think the OP is having a one in a million case of bad luck. It sounds like a problem with the address system in Paypal, more than a problem with this specific vendor.
 
hello from jens,
okay i aggree ,..... by the way how you doing ? Nothing heard since or last deal. For me it was the first direct buy and that this did run so wrong way...it was disappointing . Finally the trouble is also that the Postservice is that way dump !
 
I had a exclusive feedback with Paypal and they told that the purchasesystem on monkeyedge did add the word germany on the shipppingslip because i live in germany - unless i ship only inside USA.
Finally my complete disappointment is based on the fact, that NOBODY does a "final" controle on the itempacket BEFORE it is shot out to the buyer.
If there happened any fault - the disatvantage is definitly to the buyer and not to the seller ...thats what is the problem.....

I am knifemaker in germany and before i ship out anything , my companion allways checks back any packet if all the writing is well . If it happens that there was a wrong spelling ...we correct the typefault and make sure the packet run the right way. I hoped that Monkeyedge does as well ....but i was told the do not .

They pin the label on any packet without any second proof about its correct written or not. Thanks
 
......I want to say as well....I believe Eric is okay and stand up guy ....but the procedure with the finally uncontrolled shipping is not a good style....
 
....... yes Paypal as well is not a good player in that thing.

I was surprised that they only take proof if the item was sent out or not and checked the Tracking. The provided tracking did work ....so PP decided....that case is to advantage for the seller and closed the dispute.

I have no Item and no money anymore ....... unless Eric from ME did state that he will not rip anyone off and will message me when the item is back in USA sometimes in the future.

All that happened because nobody at MONKEY does controle the ready to ship packets if the addresses are well written ...
 
I assume that this particular problem will only happen to buyers from foreign countrys maybe and only if they make a typefault on the shippinglabel. Further the paypal system does the second nail on that dammn wrong turn and than the ship is done.

I count on eric´s word now and hope he will receive back the Bead soon and forward it to the correct - second time proven - address of my home in Minnesota.
Thanks folks for sharing your opinions....you welcome
 
You have your business in Germany but having a package shipped to Minnesota.

What address do you have on file with PayPal? That's where the seller will be prompted to ship. If you want to ship to another address, you need to add that address to your PayPal account and select it when you want a seller to be shipping there.
 
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