Ok, first, a bit of history. I placed an order for 3 knives on 12/26/02. I ordered a BM 940 plain edge, BM 921 plain edge, and a BM 806D2 plain edge (all three were said to be in stock). I asked if the order would go out that day, and Mike (the guy who took the order) said, "Probably not, but it should go out tomorrow (Friday)." Ok, no big deal, but I told him I wanted the package shipped Priority Mail via USPS so I could get it ASAP (I know a package from Florida will get to NC in 2 days Priority). He said, "No problem. I'll put a "rush" on this, so it will go out asap." Ok, sounds good to me. Well, after placing the order, I asked Mike for a total amt with shipping. He said he didn't know, but he could e-mail me after he found out what the shipping cost was. I gave him my e-mail, which he repeated correctly. Well, no e-mail from him by the next day. I sent them an e-mail (so they would definitely have my address correct) on Friday asking again for a total cost, and delivery confirmation. Again, no response. Well, come Monday, I figure I won't worry with calling for a cost, because I should get the package by then, and the cost will be on the invoice. Well, no knives. Tuesday rolls around, and you guessed it, no knives. I call Best Knives to find out what was up, and Mike said the knives were shipped out on Monday Priority Mail. A bit ticked, but keeping cool, I said Ok, and proceeded to wait for my knives. If the knives were shipped on Monday, they would get to my house by Thursday since Wed was New Years. Thursday has come and gone, and again, no knives. I did receive a knive I bought from 32055 (Jeff Marrs) in the Exchange Forum, which he shipped from OK on Monday (the same day my knives were supposedly shipped). Ticked off, I figured the knives would get here by today. You guessed it, no knives again!
Getting pissed now, I called Mike today, and inquired about my order. After about 3-5 minutes of listening to him breathe on the phone while he looked up my order, he finally said, "It looks like they bumped you up to Express Mail at no charge." I asked when the knives were shipped, and he said, "We put the order in on the 28th (remember the order was placed the morning of 12/26), so it should have gone out then, or at the latest, on Monday." Remember that he said it was shipped on Monday via Priority, and now he is saying Express mail on Saturday or Monday? I asked for a Confirmation number, and after fumbling around on the phone for 10-15 seconds, he gives me an Express Mail tracking number. Well, if it was shipped on Monday Priority, I should have had it by Thursday. If it was shipped on Monday Express Mail, it should have been delivered on Wed. New Years day because express packages get delivered 365 days a year, even on holidays. I'm thinking something isn't quite right, so I get off the phone with him, and call the local Post office. The lady there punches the number in, and says, "That number hasn't been accepted at any post office. So, unless there was a catastrophic black-out that caused all data to be lost at the other PO, which is very highly unlikely, this package hasn't been shipped. That package would have been scanned when it was accepted for delivery at the PO, and it would show up on my intranet terminal." Now I'm really pissed, and feel like I have been lied to and given the run-around. I call Best Knives again, and get their answering maching stating business hours. I call back several times and keep getting their answering machine. Well, now I'm thinking that my number is showing up on caller ID, and being ignored. I then call using my cell phone, and guess what?, he answers the phone. Concidence?...You decide. Well, I don't even make a deal about that to him, I just want to know where my knives are. I told him that the PO has no record of that tracking number, and he says, "I don't know. Just give it until Monday, and if the knives haven't delivered by then, I will send you another order." I asked what the date on the receipt was, and he said he would have to pull it, because he didn't have it where he was. I asked him how he could have a receipt from the PO saying they accepted the package, without it showing up in their database, and he said, "I don't know, but I have the receipt, so they got the package." He just told me he didn't have the receipt earlier, but instead, would have to pull it from my order. He then said he would pull the receipt (which he supposedly already had), and take it to the post office today to find out what the deal was. I asked him to e-mail me as soon as he found out something, and again gave him my e-mail address. He said I wouldn't hear anything until later this afternoon since that is when they go to the post office. Ok, so I hang up with him, and then proceed to send him an e-mail reminding him about keeping me informed. This way, I know (again) that he has my e-mail address. As you have probably figured, I haven't received any response from him. It is now 19:15, almost an hour an a half after they close, and haven't heard jack shi+. I called several times after 17:30 (when they were still open), and only got their message giving business hours. I guess my cell phone number also shows up on caller ID, and was remembered and ignored (again, this part is just speculation, but a bit too coincidental in my book). I know this post is a bit earlier than what is customary in these situations, but I feel I have been lied to, and that is unacceptable. Maybe I should have waited another week or so before ranting here, but oh well. If the situation is made right, I will update this post, but it won't change the fact that I have been lied to. I am at the point of cancelling my order, but I almost hope that the Express Number he gave me was one he is putting on my order to be shipped today. I hope this doesn't end up with me having to file a dispute with my credit card company. This whole situation has left a very bad taste in my mouth, and I will not order from this company again. I did a search in GBU before placing my order, and only found one post, which was a positive (but it was dated earlier this year). Another mention of them stated quick response to e-mail, and quick shipping. Ha! Not in this case. Sorry for the long post, but it was more of a way for me to vent my frustrations and anger. If you decide to shop there, be prepared. Hopefully, this is just one bad deal out of many good ones that have been had with this company, but it has definitely cost them my future business.
Longing for my knives in NC,
Mike:grumpy:
Getting pissed now, I called Mike today, and inquired about my order. After about 3-5 minutes of listening to him breathe on the phone while he looked up my order, he finally said, "It looks like they bumped you up to Express Mail at no charge." I asked when the knives were shipped, and he said, "We put the order in on the 28th (remember the order was placed the morning of 12/26), so it should have gone out then, or at the latest, on Monday." Remember that he said it was shipped on Monday via Priority, and now he is saying Express mail on Saturday or Monday? I asked for a Confirmation number, and after fumbling around on the phone for 10-15 seconds, he gives me an Express Mail tracking number. Well, if it was shipped on Monday Priority, I should have had it by Thursday. If it was shipped on Monday Express Mail, it should have been delivered on Wed. New Years day because express packages get delivered 365 days a year, even on holidays. I'm thinking something isn't quite right, so I get off the phone with him, and call the local Post office. The lady there punches the number in, and says, "That number hasn't been accepted at any post office. So, unless there was a catastrophic black-out that caused all data to be lost at the other PO, which is very highly unlikely, this package hasn't been shipped. That package would have been scanned when it was accepted for delivery at the PO, and it would show up on my intranet terminal." Now I'm really pissed, and feel like I have been lied to and given the run-around. I call Best Knives again, and get their answering maching stating business hours. I call back several times and keep getting their answering machine. Well, now I'm thinking that my number is showing up on caller ID, and being ignored. I then call using my cell phone, and guess what?, he answers the phone. Concidence?...You decide. Well, I don't even make a deal about that to him, I just want to know where my knives are. I told him that the PO has no record of that tracking number, and he says, "I don't know. Just give it until Monday, and if the knives haven't delivered by then, I will send you another order." I asked what the date on the receipt was, and he said he would have to pull it, because he didn't have it where he was. I asked him how he could have a receipt from the PO saying they accepted the package, without it showing up in their database, and he said, "I don't know, but I have the receipt, so they got the package." He just told me he didn't have the receipt earlier, but instead, would have to pull it from my order. He then said he would pull the receipt (which he supposedly already had), and take it to the post office today to find out what the deal was. I asked him to e-mail me as soon as he found out something, and again gave him my e-mail address. He said I wouldn't hear anything until later this afternoon since that is when they go to the post office. Ok, so I hang up with him, and then proceed to send him an e-mail reminding him about keeping me informed. This way, I know (again) that he has my e-mail address. As you have probably figured, I haven't received any response from him. It is now 19:15, almost an hour an a half after they close, and haven't heard jack shi+. I called several times after 17:30 (when they were still open), and only got their message giving business hours. I guess my cell phone number also shows up on caller ID, and was remembered and ignored (again, this part is just speculation, but a bit too coincidental in my book). I know this post is a bit earlier than what is customary in these situations, but I feel I have been lied to, and that is unacceptable. Maybe I should have waited another week or so before ranting here, but oh well. If the situation is made right, I will update this post, but it won't change the fact that I have been lied to. I am at the point of cancelling my order, but I almost hope that the Express Number he gave me was one he is putting on my order to be shipped today. I hope this doesn't end up with me having to file a dispute with my credit card company. This whole situation has left a very bad taste in my mouth, and I will not order from this company again. I did a search in GBU before placing my order, and only found one post, which was a positive (but it was dated earlier this year). Another mention of them stated quick response to e-mail, and quick shipping. Ha! Not in this case. Sorry for the long post, but it was more of a way for me to vent my frustrations and anger. If you decide to shop there, be prepared. Hopefully, this is just one bad deal out of many good ones that have been had with this company, but it has definitely cost them my future business. Longing for my knives in NC,
Mike:grumpy:
