So I usually don't do this type of thing, but I have been following the recent thread started by eakersj (HERE) and apparently this truly is the only way to receive a refund in a timely manner. The gentlemen in the thread mentioned received his requested funds in 4 days. My refund was requested via email and phone on June 6, and I received an immediate reply from Jordyn the same day, stating she would notify Ellie of my refund request and to "please allow some time for processing." After hearing nothing for 2 weeks, I emailed again yesterday with a polite request for an update as to when my refund would be issued. I have received no reply, and I am frustrated to learn that in the time since I requested my refund, there is at least one other person who has made a refund request and been compensated accordingly. For those at S!K that may be reading this, my order number is #9986 placed 9/4/16. I would also like to take this opportunity to say that I do not bear any ill will towards S!K, from what I can tell they seem like a great group of people making an outstanding product which they whole-heartedly stand behind. Should their production processes improve to yield reduced wait times, I will likely do business with them again in the future. I simply feel that refund requests should be taken a bit more seriously, and I hope the team at S!K will take this into consideration.