Your input please

R

RRG

Feedback: +292 / =0 / -0
Joined
Apr 26, 2005
Messages
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I have wondered about where each party would be in an instance
that happened to me yesterday. I was sent two boxes by a member,
who will not be named, & one of them was delivered to me at 5:27PM.
I know the carrier pretty well & when she handed me 4 boxes I told
her I had 5 out for delivery according to the website. I gave her the
conf. # of the box that she didn't have. This morning I checked the #
of the missing box & it was delivered at 4:43PM, where I don't know.
My PO opens at 7:00 AM so I went over & presented the two tracking
numbers. I was hoping my regular carrier would be working today so maybe she could remember about where she would have been at 4:43.
But she is off today. So the only hope is that whoever got the box
will turn it in. If they open it, I'm quite sure they will keep it, but who
knows.
Now heres the part I've wondered about fo a long time. I always
use Signature confirmation so a box is less apt to be left at the wrong
address. Plus, it won't be left in a mailbox or on the porch for somebody
to walk off with. To me regular delivery conf. is worthless except to
track. I probably have not used insurance over 3 or 4 times since I
started trading. But if a box does not make it to who it is suppose
to get to, I will either return the trade I got or send a replacement.
So I guess my question is: Who's problem is something like this?
Please don't tell me I'm jumping the gun on assuming the box
won't show up. I'm only interested in the responsibility part.
 
Just because there is a tracking number, doesn't mean there's a knife inside. I've been waiting on a package from Fed Ex. They say they left it outside my garage. I was home that night, dogs didn't bark, no note was left on the door, and no package. Two weeks has gone by, and the shipper has filed a claim, and Fed Ex is telling me to talk to the shipper for a "re-ship".
So, in my case, it's the shipper that is taking the responsibility. They have to send the exact same merchandise or refund the total amount paid, but that's customer service.
In your case, the individual can make their own decision. What's it worth to them? Their feedback score, reputation, and self respect are all subjective.
You will find out more information on that tracking number, and you'll talk to your regular carrier. Maybe it will be found. Good luck..
 
It's the mail delivery services responsibility in my opinion but there is some important information missing.

What carrier was this shipped with, how was it shipped, what shipping procedures were discussed before the trade? (Insurance, signature on delivery, etc.)
 
If the carrier says it's delivered, then the shipper is off the hook. If you show the carrier it was not delivered to you, insurance on the shipment should pay for the error -- oops, no insurance?
 
I had troubles with one out of 10 or 12 shipments until I started using delivery confirmation, seems worthless but it must make them pay attention. In all cases the shipments did show up, but it took a couple of weeks, delivery confirmation show if it arrived at the correct post office, went to the correct deliver persons, and maybe if it went to the right house (I doubt this part of it). I would say if the delivery is confirmed you are out of luck, stolen from your box??

BTW if you open an online account you get delivery confirmation fee, and all other postage is greatly discounted making insurance really cheap. I print the label on standard paper, cut out, and tape to the box. Just hand to someone at the post office, no need to stand in line.
 
When I trade or sell, I always insure the package to protect myself because I personally assume responsibility for any item I ship. So if a box I shipped ever got lost (so far it has not happened with any carrier), I take responsibility for it. If it gets lost or otherwise is never delivered to the right addressee, I will make good on the deal in a mutually agreed manner then file the claim for myself.

This is a touchy area for anyone because I am sure there are many out there who think differently than I do. I worry about the day when I find myself making good on a $500 transaction until I get my claim paid. I have never had to make one though so that would be new territory for me.

I did recently have a package that was supposed to go to Southern California from Reno, that took 5 days to be delivered because it detoured to Washington State via Priority Mail though. I thought I was going to eat that one until the claim was paid but fortunately the other person was willing to wait a few extra days and good thing because it showed up 2-3 days late but it made it safe and sound . . .
 
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I agree to make things right but I will need to do some sole searching if it shows the item was delivered. Here is a sample of the delivery confirmation, with email notification. The email notification is availabe on the online service I am not sure if you can get it at the post office. Your customer can get the same email, and like I said all my stuff has been delivered right on time since using Track & Confirm, somebody must be watching.

PATRICK RANDALL has requested that you receive a Track & Confirm update, as shown below.

Track & Confirm e-mail update information provided by the U.S. Postal Service.

Label Number: 9426 2036 9730 0014 5832 36

Service Type: Priority Mail Delivery Confirmation with Insurance > $200

Shipment Activity Location Date & Time
--------------------------------------------------------------------------------
Delivered METHUEN MA 01844 10/28/11 2:11pm

Out for Delivery LAWRENCE MA 01840 10/28/11 8:15am

Sorting Complete LAWRENCE MA 01840 10/28/11 8:05am

Arrival at Unit LAWRENCE MA 01840 10/28/11 7:21am

Electronic Shipping 10/26/11
Info Received
 
That happened to me with a UPS shipment. It showed as delivered on the website so I asked my neighbors if they'd seen it. Then I went to the closest UPS center and asked about it. The dispatch lady said the driver said he had left it in my hallway. He was sure he had the right address and he was sure he left it in the hallway not on the porch.

She said the shipper would have to file a claim and then I would have to sign that I hadn't received it and then UPS would pay for it.

I emailed the shipper (Amazon.com) and they sent me another one. As far as I know they didn't pursue the claim with UPS, probably because it would have been more hassle than the package was worth (about $8).
 
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Still some honest people around. A lady just brought my box
that was delivered to her by mistake Monday.
 
RRG said:
Still some honest people around. A lady just brought my box
that was delivered to her by mistake Monday.
Click to expand...

I can't count how many times this has happened to me, at least 2 or 3 times a year for 12 years now. In my neighborhood there are two streets (ones a Blvd) with the same name and they are numbered the same. So lets say I live at 1234 Washington street, on the next street over there is a house at 1234 Washington Blvd. They get stuff of mine, I get stuff of theirs.
And my mail person probably wonders why there is no present in the mailbox for her at Christmas time.
 
FLymon said:
I can't count how many times this has happened to me, at least 2 or 3 times a year for 12 years now. In my neighborhood there are two streets (ones a Blvd) with the same name and they are numbered the same. So lets say I live at 1234 Washington street, on the next street over there is a house at 1234 Washington Blvd. They get stuff of mine, I get stuff of theirs.
And my mail person probably wonders why there is no present in the mailbox for her at Christmas time.
Click to expand...

That happens to me a lot only it's worse. A family across the neighborhood has my same last name and though or street names are different I live at 2378 and they live at 2837. My carrier routinely looks at the last name and since I'm first on his route I get their mail as well as my own. Tried to complain at the PO but they said since I was getting my mail the other party was the one that needed to file the complaint. I usually put their mail back in my box with the address circled and a note to the carrier like "not this address". On occasion, say with something that looks important, especially on a Saturday I actually drive across the neighborhood and deliver it myself.
 
think I would PURSUE the fact it was delivered to the wrong address and try to help CORRECT the reason it happened.
I do know from my own experience ... USPS insurance is not worth squat.
I had a rare rifle damaged by them , 3 estimates for repair to the firearm.
POST OFFICE PAID 1/2 THE CLAIM... and dared me to try for the rest... no lie.
a friend in Arizona got 2 rifles bent ... and a note from his post office saying they were sorry , their conveyor belt did it.
no insurance ...guy sending the rifles too him neglected to get insurance... even with the admission from the post office
they damaged the rifles ... THEY REFUSED TO PAY ANYTHING.
I am glad to hear an honest person got the box and you got it ... that is great.
more than a few honest people out there , but most are scared to show it ... much.
one thing I always try to do ... is VERIFY ADDRESSES TWICE ... I keep a book of the regular people I SHIP TO ... to triple check.
 
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