hi all, just wanted to give give a thumbs up to Kai/ZT for what I feel is outstanding warranty
service. I foolishly took apart my ZT 0300 in an effort to add more tension to the lock. Of course I messed up and was over my head.
I filled out their repair form and included my c.c. info. This was 2 weeks ago and today got it back all back together and sharpened, new large washer,lock side etc. to my surprise there was no charge for this when clearly my note to them confessed my stupidity and let them know I fully expect to pay for the service and parts and of course return shipping.
I have already written them a thank you email but wanted to put this out on the forums as well, Andy.
service. I foolishly took apart my ZT 0300 in an effort to add more tension to the lock. Of course I messed up and was over my head.
I filled out their repair form and included my c.c. info. This was 2 weeks ago and today got it back all back together and sharpened, new large washer,lock side etc. to my surprise there was no charge for this when clearly my note to them confessed my stupidity and let them know I fully expect to pay for the service and parts and of course return shipping.
I have already written them a thank you email but wanted to put this out on the forums as well, Andy.