Check your hand when you are opening the knife. My ZT550, 620CF, and 630CF all were difficult to open at first, but once I looked at HOW I was opening it. I was putting slight pressure on the lockbar, and I mean SLIGHT pressure, and I was coming at the thumbstud/disk at the wrong angle. Once I figured that out muscle memory took over--that combined with just breaking the knives in (and yes, all three) they would all easily fall shut with the lockbar disengaged (and it didn't take anywhere close to 1,000 openings to break-in).
With that said, it is entirely possible you got a lemon, it happens. However, if you did indeed get a lemon I wouldn't judge the entirety of ZT based off of one experience with a lemon--all companies have them from time to time. I would just ZT based off of how they deal with the issue (customer service).