0560 CBCF Dissapointment

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Does that crack go through the entire scale or it more of a surface flaw? Hard to tell. I've seen some CF with voids and adhesive bubbles in it before. It'll be aight!
 
ar11 said:
Actually although not stated in my original post I did call CS before posting and they did tell me to ship it in. Should I have titled it different? "CBCF AWESOME except for cracked scale" would that have softened the blow? I don't see how this post is much different than someone posting about awesome quality fit and finish. Anyhow I will follow up once i get it back from Kai with pics of course.
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I dont think whether ZT will fix it or not is even an issue. Your complaint wasnt regarding customer service or warranty work. It was with quality control. Which obviously failed you this time around. Even if kershaw fixes the problem, that wont change the initial disappointment and hassles regarding getting the problem rectified. Way to kick a dude when hes on the ground.
 
ar11 said:
Actually although not stated in my original post I did call CS before posting and they did tell me to ship it in. Should I have titled it different? "CBCF AWESOME except for cracked scale" would that have softened the blow? I don't see how this post is much different than someone posting about awesome quality fit and finish. Anyhow I will follow up once i get it back from Kai with pics of course.
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You also failed to mention in your first post that you had sent it in and were being taken care of.
It is usually customary for one to wait to see if they are made whole and satisfied before starting a thread that could potentially hurt a companies business. If you're going to take the effort to complain, the you should take the effort to post the proper information in the original post.
How would you feel if you were in the middle of helping a customer and came across a post like this in your forum?

I like kershaws and I'm far from a fanboy, but I surely do know whats right.
 
bld522 said:
This is an ongoing debate. Some folks (and manufacturers) believe that if someone finds a problem with a knife, they should attempt to have the knife repaired/replaced before they air their dirty laundry. Then there are those who feel they're being of service by alerting others to a defect before they attempt to have their knife repaired/replaced. That way folks can check to see if it's a one-off or indicative a more widespread problem. Which approach is correct?
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- I think the OP did the right thing. People should know about possible issues to see if it's a one off issue or something that may be more common. When another company's framelock was released, a lot of people were noticing that you could touch the blade when the knife was in the closed position. If the company wasn't alerted to the issue, it would have taken a much longer time to correct the issue.
 
I don't see any wrong in posting about a companies product as long as It's constructive. If you're dropping a bunch of F-Bombs, then you don't deserve to be helped.
 
karda said:
you also failed to mention in your first post that you had sent it in and were being taken care of.
It is usually customary for one to wait to see if they are made whole and satisfied before starting a thread that could potentially hurt a companies business. If you're going to take the effort to complain, the you should take the effort to post the proper information in the original post.
How would you feel if you were in the middle of helping a customer and came across a post like this in your forum?

I like kershaws and i'm far from a fanboy, but i surely do know whats right.
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b-i-n-g-o!
 
I have a hard time understanding why people are upset over this. I for one am glad that he showed us this QC issue, a limited edition 1/1000 knife should not come with a crack, there is something to be said about that. Even if ZT fixes this it is something that shouldn't happen.

For $400 you shouldn't have to send a knife back because it has a crack in the scale that might have been glued together, tighter quality control should come with the higher price and limited edition status. It's a huge inconvenience to wait for a knife for so long (months probably) and have to send it in as soon as you get it. Even if they fix it that doesn't make the situation 100% right.


Karda said:
It is usually customary for one to wait to see if they are made whole and satisfied before starting a thread that could potentially hurt a companies business.
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All he did was state the fact that he was sent a knife with a crack in the scale. He was sent this knife in this condition, he posted about it, I don't understand what is wrong, I don't see anything biased. If this hurts Zt's business, they shouldn't send out knives with crack in them
 
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Here is one reason these threads dont help anyone "Even if ZT fixes this it is something that shouldn't happen... it has a crack in the scale that might have been glued together... Even if they fix it that doesn't make the situation 100% right."

Mistakes get made from everyone and every company. Unless it is a safety issue or continuing problem why make a thread about it? You weren't asking for advice or a suggestion. And the title was a bad foot to start on.
 
Blake Dow said:
I have a hard time understanding why people are upset over this. I for one am glad that he showed us this QC issue, a limited edition 1/1000 knife should not come with a crack, there is something to be said about that. Even if ZT fixes this it is something that shouldn't happen.

For $400 you shouldn't have to send a knife back because it has a crack in the scale that might have been glued together, tighter quality control should come with the higher price and limited edition status. It's a huge inconvenience to wait for a knife for so long (months probably) and have to send it in as soon as you get it. Even if they fix it that doesn't make the situation 100% right.



All he did was state the fact that he was sent a knife with a crack in the scale. He was sent this knife in this condition, he posted about it, I don't understand what is wrong, I don't see anything biased. If this hurts Zt's business, they shouldn't send out knives with crack in them
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Companies are run by humans, Humans are fallible. When you find just one that is perfect in every way.....let me know.
If you made a mistake at your livelihood, would you want it broadcast as a failure before you had a chance to make it right?

When ZT makes this Poster whole, I would like to see the information edited into the OP and title......
 
BobSig said:
Mistakes get made from everyone and every company. Unless it is a safety issue or continuing problem why make a thread about it? You weren't asking for advice or a suggestion. And the title was a bad foot to start on.
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I understand what you are saying, and I see where you are coming from. I understand companies make mistakes but I like knowing about the QC a company might have. I've had some problems with my 0561 but it really doesn't bother me too much. I understand if they make some mistakes and send out bad knives, but the fist (1/1000) limited edition knife they send out (one that they have advertised a whole lot and has become very popular and very desired) shouldn't have a crack in it. I guess I just expect better quality control on limited edition knives.

The OP posted this in the manufacturers forum so I think it's an ok post. I know that I have visited different manufacturer's forums before making purchases before just to see if there were a lot of issues with the knives. If someone were to see a couple knife problems/qc issue threads it might help them stay away from a company.

Really it isn't the end of the world if they give him a new scale (which I am sure they will, I've heard great things about ZT's cs). I appreciate knowing that ZT will send out a $400 knife with a crack in the scale.
 
Wow when did customers lose their right to complain and fluffing up a companies pillow be the new trend?
 
Am I the only one who finds it entertaining that this has become a thread on thread etiquette?
 
I have to agree with others that u have every right to share ur thoughts on the product u spent ur money on..... But they are also right that u will most likely be taken care of fast with no problems. I dont believe there is any company or product above some negative or positive feedback, mistakes are made its making it right that counts. I found the post evemn alittle useful not knowing alot about knives compared to others on here.....and if i ever have that kind of money to spend is something on this model ill look for before buying if i can. Have to say there has been a great deal of putting others down lately in this forum....we should be tryin to be helpful and understanding, thats what made me like this site so much to begin with. Hope every one best of luck in everything :)
 
Spending more doesn't guarantee perfection, but for $400 QC shouldn't have let that out the door. Yes ZT will fix it but now the OP has to wait a month to get his $400 knife fixed. That's understandably disappointing. Feedback both positive and negative should be welcomed. If everyone must follow a specific protocol regarding contacting CS and including that in the original post perhaps it should be stickied and made a rule?
 
I am sure it was one of the knives KershawLinda assembled she gave her notice so what the hell does she care.:D
 
Everbody loves to start complaint threads, seldom do you see threads singing praises when everything goes perfect.
Considering the volume produced, some issues are bound to crop up, even in limited edition runs.
Perhaps if people used more forethought and consideration in their postings ThomasW and the giveaways he liked to do would still be here.
 
Karda said:
Everbody loves to start complaint threads, seldom do you see threads singing praises when everything goes perfect.
Considering the volume produced, some issues are bound to crop up, even in limited edition runs.
Perhaps if people used more forethought and consideration in their postings ThomasW and the giveaways he liked to do would still be here.
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Go figure why peoples on a discussion forum want to start discussion about their experiences. They should be flogged publicly.
 
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