112 Ranger Sport Love Club?

LostViking said:
Final Updtate 03/16/2023

I sat and stared at this 112 for days.
Once the loose blade fix was identified, I noticed the plunge lines were horrible.
I mean way off.

So I went back to the store where I purchased it.
I spoke with the manager of the knife department.
He agreed if it was that bad, it shouldn't have shipped.

I stated I liked the knife. He asked if I would like to just swap it out for a different one.
I said sure.

He called right in front of me, and asked a clerk in one of their other stores if they had a 112 Sport.
The clerk stated they did.

He asked them to verify the blade was snug and the grinds were fairly symmetrical.
He noted that they were even, and the blade was as it should be.

Tuesday, I got a call that my replacement knife was in.
So I could bring the original in and swap it out.

Today I made the 70 minute trip (one way) to do so.
I get there, we open the box, and it's the wrong knife.
It was also the wrong box, the clerk apparently can not read.

So they proposed several options to me.
I could have them try and ship another one, hopefully the right one.
Or I could take store credit, or a refund check.

With over 6 hours of just travel time into this knife.
i decided to cut my losses and take the check refund.

So, after spending a few thousand dollars on Buck Knives,
I'm at a crossroads.

The part that bugs me the most, is never even hearing back from Buck's Warranty Department.
I'm not sure I will be the Buck fan I was before my foray into the 112.

I ordered an ESEE-4 just now in S35VN.

My posts here in the Buck Forum should illustrate, I am in no way a Buck hater.
Prior to this I may have even leaned towards "Fanboy"

Sad day all around.

LV,
Click to expand...

I can't remember, I read all the posts, but did you email the warranty department ? I've had excellent responses from the warranty department when I email - may take a day or a week to get a response.

As for a return phone call with any customer service, my motto is "Nobody calls you back". I have a friend who is perpetually waiting for one customer service or another to call him back. They never call. I ask him, did you call them back ? Instead, he just sits around angry.
 
rhino said:
The key advantage that the Sports have over the Slims is that they have exactly the same blade shapes as the standard 110 and 112. I don't like the blade shapes on the Slims.
Click to expand...
If you have a spare blade you can change it out in a few minutes!
 
LostViking said:
Well, I was in a local Sporting Goods store today.

So I caved and grabbed a 112 Ranger Sport.

I held it, opened it, and closed it. I liked it, so I bought it.
I didn't do a detailed inspection, It's a Buck Knife, I shouldn't have to.

I bring it home and I had a package waiting a Stormy Kromer Mackinaw.

So I take my new Ranger out of its box, and cut the packing tape.
I like the way this knife looks, I like the way it feels in hand,

But after I closed it I heard a noise.
This thing rattles!

When closed, the blade has so much play it hits both sides of the liner.
If I practiced I could do Morse Code with it.

$130.00+ for a Buck and I get this?
Not impressed.

Doesn't anyone care about doing a good job anymore?

If I grasp the bolsters with my thumb and forefinger, I can squeeze it and make it stop.
But man this is disheartening.

I was very excited about this knife.
I went and grabbed my Anniversary 110, solid as a rock.

I paid almost double for the Ranger Sport.
And it will probably turn out to be a great little knife.
But man I tire of issues that shouldn't exist.

LV,
Click to expand...
LV,

Never mind, just read your update!
 
Last edited:
Your Name Goes Here said:
I can't remember, I read all the posts, but did you email the warranty department ? I've had excellent responses from the warranty department when I email - may take a day or a week to get a response.

As for a return phone call with any customer service, my motto is "Nobody calls you back". I have a friend who is perpetually waiting for one customer service or another to call him back. They never call. I ask him, did you call them back ? Instead, he just sits around angry.
Click to expand...
I called twice and left messages.

I sold Caterpillar Equipment.

I called people back. I even called them when I knew I was going to get my butt torn up.
I called them because it's the right thing to do.

They bought millions of dollars of equipment from me.
Not because I was some slick sales guy, I wasn't.
I was a dirt guy. I sold equipment because I was there for customers when they needed me.
It's not Rocket Surgery.

If Buck would rather have people email instead of calling they should say so in their
info section or on the voicemail they record.

This is what it says;
Buck's Forever Warranty - Buck® Knives OFFICIAL SITE

I guess I could have emailed them too.
But you know what, I didn't.

Or perhaps they could have lived up to their answering machine message and called me back like it says they will..
My calls were March 2nd & 6th. Both left my number clearly three times in the message.
I was polite, professional, stated my history with Buck, and asked for some guidance with this issue.

At this point it's sort of a dead horse.

But I really don't feel this is my fault, or that I didn't do my due diligence.

I'm not angry, Disappointed perhaps, but not angry.
It is what it is.

I'll probably buy more Bucks in the future.
I have wanted a Froe for some time now.
I just haven't pulled the trigger.

I just have a different view of Buck than I had before this experience.

LV,
 
jbmonkey said:
Buck Knives Inc. Buck Knives Inc.

see above post, Sir...maybe ya can help out? thank you....

LostViking LostViking there's a factory rep here..maybe he can help and solve it?
Click to expand...
I was just thinking the same thing.

If they had a gold membership, you could pm them.
Hmm.....
Maybe they don't want that.....

I know one can pay to upgrade another members account from basic to gold.
That would get some attention.🤔

You'd have to have a paid membership to message them tho...
 
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LostViking said:
I called twice and left messages.

My calls were March 2nd & 6th. Both left my number clearly three times in the message.
I was polite, professional, stated my history with Buck, and asked for some guidance with this issue.

At this point it's sort of a dead horse.
Click to expand...

Well you did all you could do, as you said, dead horse. I hope what ever you decide it works out for you and I'm sure you will get some help if you contact the Buck rep on this forum. Let us know.

I believe jbmonkey has linked the rep into this discussion (see post #45).
 
jbmonkey said:
Buck Knives Inc. Buck Knives Inc.

see above post, Sir...maybe ya can help out? thank you....

LostViking LostViking there's a factory rep here..maybe he can help and solve it?
Click to expand...

GPyro said:
I was just thinking the same thing.

If they had a gold membership, you could pm them.
Hmm.....
Maybe they don't want that.....

I know one can pay to upgrade another members account from basic to gold.
That would get some attention.🤔

You'd have to have a paid membership to message them tho...
Click to expand...

Thanks for your efforts on my behalf gentlemen!!

LV,
 
LostViking said:
I called twice and left messages.

I sold Caterpillar Equipment.

I called people back. I even called them when I knew I was going to get my butt torn up.
I called them because it's the right thing to do.

They bought millions of dollars of equipment from me.
Not because I was some slick sales guy, I wasn't.
I was a dirt guy. I sold equipment because I was there for customers when they needed me.
It's not Rocket Surgery.

If Buck would rather have people email instead of calling they should say so in their
info section or on the voicemail they record.

This is what it says;
Buck's Forever Warranty - Buck® Knives OFFICIAL SITE

I guess I could have emailed them too.
But you know what, I didn't.

Or perhaps they could have lived up to their answering machine message and called me back like it says they will..
My calls were March 2nd & 6th. Both left my number clearly three times in the message.
I was polite, professional, stated my history with Buck, and asked for some guidance with this issue.

At this point it's sort of a dead horse.

But I really don't feel this is my fault, or that I didn't do my due diligence.

I'm not angry, Disappointed perhaps, but not angry.
It is what it is.

I'll probably buy more Bucks in the future.
I have wanted a Froe for some time now.
I just haven't pulled the trigger.

I just have a different view of Buck than I had before this experience.

LV,
Click to expand...
I am sorry no one got back to you. If you can send me a message I will look into what happened. For situations like yours you can contact either the warranty department or customer service and we would have got you a pre-paid label to bring the knife back to the factory and fixed it or replaced it. We try to make sure knives that leave the factory are up to our name and if not are willing to replace or repair them if not. We will always try to make it right.
 
Buck Knives Inc. said:
I am sorry no one got back to you. If you can send me a message I will look into what happened. For situations like yours you can contact either the warranty department or customer service and we would have got you a pre-paid label to bring the knife back to the factory and fixed it or replaced it. We try to make sure knives that leave the factory are up to our name and if not are willing to replace or repair them if not. We will always try to make it right.
Click to expand...

Thank you sir for reaching out.

There isn't much more I could put in a message that wasn't explained in this thread.
I did contact the warranty department (twice) by phone and left messages, they never got back to me.

Post #38 pretty much sums it up.

I tried to swap out the knife for a different one with the dealer.
The clerk sent the wrong knife, so I was offered and accepted a full refund.

As I type, I'm not out any money, and I don't currently have a defective knife.

Thanks again,
LostViking
 
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