Cliff Stamp said:If there is an address on the package you could also write them a little describing the problem including a picture and a pointer to this thread. It would be interesting to see what responce if any would follow.
Good advice.
I sent them e-mail - and got this response -
>From: "Crystal Brooker" <@kutmaster.com>
>To: "V T"
>CC: "Rick Joswick" <@kutmaster.com>, "Bob Mosca" <@kutmaster.com>
>Subject: Re: Problem with Mountain Quest LightWeight Liner Lock (91-MQ25CP)
>Date: Wed, 1 Mar 2006 08:04:18 -0500
>
>Vincent,
>
>You can return the knife to the address below and we will replace it
>at no charge for it is under a limited lifetime warranty. When you
>send the knife in be sure to have your return address in the package
>so we can get it back to you. If you have any questions or concerns
>please do not hesitate to contact me.
>
>Sincerely,
>Crystal Brooker
>Sales Associate
>Kutmaster a Division of Utica Cutlery
>820 Noyes Street
>Utica, NY 13503
>Phone 800-888-4223 ext. 222
>Fax 315-733-6602
>----- Original Message -----
>From: "V T"
>To: <sales@kutmaster.com>
>Cc: <VT>
>Sent: Tuesday, February 28, 2006 4:39 PM
>Subject: Problem with Mountain Quest LightWeight Liner Lock
>(91-MQ25CP)
>
>
>>Dear KutMaster,
>>
>>I recently purchased a Mountain Quest LightWeight Liner Lock knife
>>model - 91-MQ25CP
>>from my local Dick's Sporting Goods (on Feb/14/2006)
>>
>>Unfortunately I discovered yesterday Feb/27/2006) less than 2 weeks
>>- that the lower retaining screw for the pocket clip had stripped
>>its threads in the aluminum scale hole. This was from simply
>>carrying the knife clipped to my back-pocket.
>>
>>You can see my review thread and how pleased I was with its handy
>>design, size, and ergonomics - in BladeForums.com - Knife Reviews &
>>Testing section -
>>
>>$7 Edc?
>>
>>http://www.bladeforums.com/forums/showthread.php?t=389144
>>
>>I would be very grateful for a response.
>>
>>
>>Many thanks.
>>
>>
>>
>>--
>>Vincent
I'll use this - if for some reason I can't get an exchange at Dick's Sporting Goods where I bought the knife.
--
Vincent
http://UnknownVT2006.cjb.net/
http://UnknownVT2005.cjb.net/
http://UnknownVT.cjb.net/
http://UnknownVincent.cjb.net/