I also have had a less than positive experience with them recently, however, to their credit it did get resolved with no loss of funds on my part, just time and aggravation.
I placed an order for a few items in early June, I assumed they were in stock since I was able to place them in my shopping cart. After a few days of no shipment notification I emailed, rec'd a quick email back that a couple of the items would take a few days to be received from their supplier. Okay, their policy states it might take up to 10 days to ship after receipt of the order, fine, I wasn't in a super big hurry. Also to note, they charge your credit card upon ordering. Well, that is also stated in their policy, so, okay. I had ordered from them a few years back and knew they are legit, and that my credit card will protect me, so again, I just let it go. Then 10 days after ordering, still no shipment notification, I email again, and again get a quick reply, they are still waiting on one item, if not rec'd that day, they would ship the items they did have and ship the single item separately. So, okay, still reasonable. But then I got an erroneous email from the same Sales Rep but meant for someone else. I emailed just a quick comment back stating that this did little to bolster my confidence in the company and successful completion of our transaction, hoping this would increase their attention to detail, at least for my order. The salesperson emailed back saying that 'Father's day at a knife store is like their Christmas', Huh?, I thought, does that mean they think it is okay to make mistakes when it is busy? But, no matter, the order shipped that day and I rec'd the ups tracking number, so all was well.
A package did arrive in about 4 or 5 days, so total 2weeks from day of order, and my cc being charged, to final arrival. All would have been well, except it was the wrong order. They had mixed up the ups labels or numbers, or something, so I rec'd someone else's order and presumably the other person rec'd mine. I immediately emailed to inform them of the mistake and asked for instructions to rectify the situation. Their initial proposal was to ask me to wait so they could contact the other party and presumably have us (customers) ship the erroneous orders to each other. I expressed my reticence to do this, but Doug (the owner?) asked if I would give it a chance and if anything was missing or not as it should be, that they would make it right, or have the option of them obtaining the items again and sending. Well, after 24 hrs and hearing nothing back, I contacted Doug back, instructing him to refund my credit card and send a return shipping label so I could send them back the other package.
So, to their credit, my card was refunded immediately and he emailed a shipping label that I could print out for the return of the OP's stuff.
Sorry for the long explanation, just wanted to lay out exactly how my experience unfolded.
So, bottom line, I believe them to be honorable, Doug was very responsive, gave me his cell phone # to contact him directly, a full refund was made, he was very apologetic.
Would I order from them again? Well, anyone can make a mistake, and they did make it right, so I wouldn't decide based on that. However, based on their store policies of charging your card before shipping, and taking up to ten days to ship even on presumably 'in stock' items, I would likely look elsewhere first or call or email to ensure availability before ordering.
One of the items has since been removed from the site, but the other is still on there.
