Looking for some feedback here.
I placed an order with 888knivesrus on Nov. 15th for two trail hawks. I was billed right away and figured the hawks would ship the next day. I checked the site after a few days and no progress with shipping so I called. The person I spoke with told me they did not have the items in stock and once they recieved them from the mfg they would send them off to me.
Now this was not a problem for me, I was going to mod the hawks and send them off to family members for Christmas, plenty of time given the conversation and the stated delivery time. (Now I know we had the Thanksgiving holiday in there as well so some slack was allowed for that)
I recieved my package on Dec. 5th, and only recieved one hawk. The invoice was for TWO hawks and the shipping fee. So I called the toll free number and avised the saleswoman of the problem. Everything started off fine, she knew there was a hawk lying around and knew it belonged to me. I asked if she would consider sending it to me UPS 2nd day air or third day select. Standard ground is 6 business days from them to me. She said they could not do that, the best she could do is put it in the mail on Monday. So I just lost two days for the weekend and then wait another week or so for this thing to deliver.
At this point I got stern and informed her that I am in the shipping business and when our warehouse folks screw up we will send the replacement next day air free of charge to maintain good customer relations. Her response was that they opperate at a low profite and this would just not work. At this point I got pretty hot and told her that I was concidering placing another order with them and if they were treating there customers like this I would take my business elsewhere. Her reply was "That's fine, Merry Christmas." At this point I just hung up before I embarrased myself.
Before I write them off for good I would like a little feed back from some of you folks here. I know everyone can have a bad day, I have bad days myself but when I am talking to a customer the last thing I want is for them to feel my bad day or in affect have a bad day themselves. In this economy I would think customer service people would be willing to do what it takes to keep a customer, even if that means taking it on the chin because you screwed up.
I placed an order with 888knivesrus on Nov. 15th for two trail hawks. I was billed right away and figured the hawks would ship the next day. I checked the site after a few days and no progress with shipping so I called. The person I spoke with told me they did not have the items in stock and once they recieved them from the mfg they would send them off to me.
Now this was not a problem for me, I was going to mod the hawks and send them off to family members for Christmas, plenty of time given the conversation and the stated delivery time. (Now I know we had the Thanksgiving holiday in there as well so some slack was allowed for that)
I recieved my package on Dec. 5th, and only recieved one hawk. The invoice was for TWO hawks and the shipping fee. So I called the toll free number and avised the saleswoman of the problem. Everything started off fine, she knew there was a hawk lying around and knew it belonged to me. I asked if she would consider sending it to me UPS 2nd day air or third day select. Standard ground is 6 business days from them to me. She said they could not do that, the best she could do is put it in the mail on Monday. So I just lost two days for the weekend and then wait another week or so for this thing to deliver.
At this point I got stern and informed her that I am in the shipping business and when our warehouse folks screw up we will send the replacement next day air free of charge to maintain good customer relations. Her response was that they opperate at a low profite and this would just not work. At this point I got pretty hot and told her that I was concidering placing another order with them and if they were treating there customers like this I would take my business elsewhere. Her reply was "That's fine, Merry Christmas." At this point I just hung up before I embarrased myself.
Before I write them off for good I would like a little feed back from some of you folks here. I know everyone can have a bad day, I have bad days myself but when I am talking to a customer the last thing I want is for them to feel my bad day or in affect have a bad day themselves. In this economy I would think customer service people would be willing to do what it takes to keep a customer, even if that means taking it on the chin because you screwed up.
