A Bad Microtech Experience: Major Lock Issue, Crappy Knife

[Luis G.]

I'd even venture a guess to say that a company can and does have the ability to modify their ability to repair/replace/refund anything they'd like at their discretion. Your bullet points are a bit dramatic for this case. I did not once read the OP said Microtech would not repair their issue, rather there is a delay in that area. Crap happens, life going on.

Dramatic? I disagree with you wholly there those are standard policies that are used in Customer Service. 2.5 months is pretty dramatic to shut down a repair facility and deny all returns/warranty related work. Keep in mind I said deny, not put aside.

Crap does happen Rev, however as a mod who's seen countless bad transactions go down on the forum you should very well know that what happens after and how it is resolved (or left unresolved) is what matters.
Microtech is saying 2.5 months delay, then an additional 3-6 weeks wait? Totally up to 4 months, 1/3rd of the year. They have not offered anything else. That to me is unacceptable.

If you think standard customer service policies are dramatic, and you think 4 month wait is reasonable and not cause for concern. Well that's on you.

 

[JCB0802]

I've got a DOC, and it is one of my all time favorite knives. Excellent lockup, right around 50%, detent is perfect, IMO. (I do like strong detents.) Definitely been a great knife for me.

 

[jill jackson]

I've got a DOC, and it is one of my all time favorite knives. Excellent lockup, right around 50%, detent is perfect, IMO. (I do like strong detents.) Definitely been a great knife for me.

There's almost as many here hate MT as Strider. Any problem with either brand will bring them out in force and of course they want to make all of them out to have the same problems. That's why I buy different USA made brands just to see for myself. I haven't had either one of those hated brands be as bad as some here say. As it is the OP got his money back and another knife, from a different dealer of the same make and model. He's happy, that should be good enough.

 

[RevDevil]

Dramatic? I disagree with you wholly there those are standard policies that are used in Customer Service. 2.5 months is pretty dramatic to shut down a repair facility and deny all returns/warranty related work. Keep in mind I said deny, not put aside.

Crap does happen Rev, however as a mod who's seen countless bad transactions go down on the forum you should very well know that what happens after and how it is resolved (or left unresolved) is what matters.
Microtech is saying 2.5 months delay, then an additional 3-6 weeks wait? Totally up to 4 months, 1/3rd of the year. They have not offered anything else. That to me is unacceptable.

If you think standard customer service policies are dramatic, and you think 4 month wait is reasonable and not cause for concern. Well that's on you.

I'm not going to take the bait, sorry.

 

[calemerson]

I had problems with warranty service also, got rid of all my MTs and will not buy or trade for any more. I have used BM and Emerson customer service before, very good and very quick. Thats why I carry a BM, Emerson, or Spyderco every day. MT makes good looking, cool knives but when they dont work correct you are in trouble!

 

[gte217e]

I was told that Microtech has one engineer that is dedicated to fixing their knives.
With Blade Show in early June, Microtech has said that RMAs were delayed about a month and will pick back up in July.
They are relocating their facility back to North Carolina and half the company is already there.
They are indeed a small company and can handle only so many repairs at one time while at the same time producing knives to meet the demand.

As a dealer for Microtech I see a lot of knives and some of them have to go back for returns. From my experience, I've received back every knife I've sent in for repair in a timely manner. Some of the knives came back within 2 months, a few times they came back within 3 weeks.
There was a knife that completely fell apart (screw threads stripped and the knife broke into parts) and I returned it to Microtech and they replaced the handle and sent it back within a week and a half.

$330 is a lot of money to a lot of people; and to be out that money for 4 months is a big deal. Like Abominable said, the best course of action is to make sure you buy from a dealer or private seller with an acceptable return policy; this way you can get your money back immediately or exchange it for a better knife. There are lemons out there and knives that fall through the quality control cracks, sometimes its better to do an exchange than a repair.

I am not an authorized repair center but I will repair Microtechs upon request but mostly only OTFs.

As a dealer I acknowledge that some will assume I am biased towards the company; however, I've tried to leave out any opinions above.

 

[rpn]

I feel the OP's pain. I got a SOCOM like 5 or 6 months ago from David and Hollowgrind. It is a beautiful knife, but within 2 or 3 weeks a screw under the pocket clip came loose. I asked David about it and he suggested buying the specialized bit. I figured after it is 2 bits because of different sized screws for about $60, so I sent it in. Between a couple calls and emails, it took like 5 or 7 weeks to get that squared away. The day it came back a part fell out of the frame lock. I sent request for repair like a week before they shut down the repair service and hadn't heard back. So, I have an expensive blade for many months I was able to carry for a few weeks and am stuck with it waiting.

 

[jill jackson]

Those screws just look good though...

 

[rpn]

Ain't that the truth! Lol

Soured me on the brand though, sold my mini matrix after this mess. But, they are great looking knives. I was ready to ditch my strider right after buying the SOCOM...glad I didn't!

 

[Bowman1911]

I was told that Microtech has one engineer that is dedicated to fixing their knives.
With Blade Show in early June, Microtech has said that RMAs were delayed about a month and will pick back up in July.
They are relocating their facility back to North Carolina and half the company is already there.
They are indeed a small company and can handle only so many repairs at one time while at the same time producing knives to meet the demand.

As a dealer for Microtech I see a lot of knives and some of them have to go back for returns. From my experience, I've received back every knife I've sent in for repair in a timely manner. Some of the knives came back within 2 months, a few times they came back within 3 weeks.
There was a knife that completely fell apart (screw threads stripped and the knife broke into parts) and I returned it to Microtech and they replaced the handle and sent it back within a week and a half.

$330 is a lot of money to a lot of people; and to be out that money for 4 months is a big deal. Like Abominable said, the best course of action is to make sure you buy from a dealer or private seller with an acceptable return policy; this way you can get your money back immediately or exchange it for a better knife. There are lemons out there and knives that fall through the quality control cracks, sometimes its better to do an exchange than a repair.

I am not an authorized repair center but I will repair Microtechs upon request but mostly only OTFs.

As a dealer I acknowledge that some will assume I am biased towards the company; however, I've tried to leave out any opinions above.

Great post!:thumbup: If I ever have any problems out of my LUDT, I might give you a holler!

 

[dzlvs8]

You don't have to answer this, but...
Why would you not return the knife the moment you noticed it wasn't what you wanted? I mean, at first glance it appears that you went on chasing your tail emailing, calling, complaining, yet the one thing that could make everything better was your last option.

Obviously you don't know about the lack of availability of these knives. As a result of returning the S30V stone washed G10 version, my only option available was to purchase an ATS-34 satin G10 version. I would have much rather had the original knife. I'm above the age of 10, so I understand that stores return items. It's the issue of having no other options to get what I want.
You have to remember to factor in availability when it comes to the highly desired, low volume production knives.

 

[dzlvs8]

A) I'm guessing since you called it an 'hec' that you watch nutnfancy slobber all over microtech and bought one because of that. That's your fault.

B) the knife of the year in 2012 was the zt0888

A) That's a pretty crazy assumption. I guess you are assuming since I used the term HEC then I know who nutnfancy is. Therefore, I listen to nutnfancy all day. I guess with that logic, I can only assume you must be his biggest fan. ????


B) http://www.gpknives.com/microtechexclusivesocomdeltasatintantoserrated.html Read the first sentence.