I just them the following email:
I am the second owner of a Greased Lightnin' (a terrific knife, by the way), having bought it used. I got paranoid about the lockup, and sent it in to you.
There was nothing wrong, of course. Despite the fact that I was not the original order and the nature of my request, you treated me with grace and patience. The knife arrived today, looking better than ever.
You are a class act, and you have my sincerest thanks.
I am the second owner of a Greased Lightnin' (a terrific knife, by the way), having bought it used. I got paranoid about the lockup, and sent it in to you.
There was nothing wrong, of course. Despite the fact that I was not the original order and the nature of my request, you treated me with grace and patience. The knife arrived today, looking better than ever.
You are a class act, and you have my sincerest thanks.