I purchased two Premium scout knives; one with jigged bone, the other with sambar stag. These are the perfect pocket knife, with only one exception. The bale material is made from high carbon steel instead of something less prone to rust.
I intially was told that the bail material was upgraded to stainless steel, at which I promptly mailed my knife back for exchange. When it arrived at A.G. Russell, I was told that in fact the bale material had not been changed. I asked if the manufacturer could change the bale, and I would pay what ever the cost. (I even had a nickle silver bale that I supplied from another scout knife enclosed with the knife) Apparently, this was not a possibility, and my knives were returned. Soon after, the Premiun scout was dropped from the catalog (I assume they all sold out).
About October - December 2008, I once again saw the Premium scout listed in the catalog. Making an assumption that the bale material could have been upgraded, I called customer service to verify the bale material. About a month went by, I received no response to the email. I called to follow up, and was told that it was still pending verification. This month, I received a reply to my email stating that it has been verified that the bale material is now stainless steel, for sure. I asked if I could exchange my scout for one of the stainless steel models. I was told to mail my knife in, which I did the next day. I also asked the customer service desk to please hold me the stock exchange knife since I noticed it was listed in the catalog as "limited supply."
This morning I received a friendly telephone call confirming reciept of the Premium scout knife that I had mailed, but unfoutunately, not only were the replacement knives no longer available, if they were, the bale would not have had the stainless steel bale as I was originally told....again.
To the customer service person's credit, a sincere apology was offered, and an option to exchange the premium scout for the Boker Scout/Camper was offered, provided that I made up the differnce in cost. Fair enough. I am still deciding if I want to do that.
The only flaw, in my mind, of the premiun scout is the bale which rusts very quickly, and stains my pocket. It just is out of charactor of this otherwise quality knife. The carbon steel used for the springs do not rust anything like the bale.
Does anyone know of a knife maker, manufacture, or hobbiest that can replace the bail on a scout knife? If I supply the replacement bail? I just don't have the tools necessary to do it myself. Please contact me if you can help me out.
capnsutton@aol.com