A word about the warranty process.

My concern is that repeated abuse of this warranty might cause it to go away, and honestly I'd understand if it did. There's a lot of douchebags/idiots out there.

A couple chips on the finish? What was he planning on doing with this knife? Frame it?

I certainly understand though how you guys want to be able to better the product and when something like this happens, I'm sure without question it makes it pretty frustrating.
 
personally i think its bs that a guy would try to warranty an item due to the finish wearing. ive managed to wear down the coating pretty significantly on my rc-4( got it before they switched names) and also have 2 very small chips from hitting rocks battoning. if you ask me those are marks of honor, and truthfully i would not trade it for a brand new knife
 
I run a small time business on ebay and I applaud your patience. I have yet to lose my cool with a customer, but I would have most likely told that customer to screw off(with more choice words)


I wouldn't think any less of esse for doing such either. there is using and abusing, and that customer is obviously abusing the warranty.
 
The more I deal with the public the more I realize that there is a major shortage of common sense in this country.

Life is tough, and even tougher if your stupid. :)
 
One of the nicest looking ESEE knives I have ever seen was the RC3 Jeff posted about trying to buy back but the owner wouldn't let him (South America I believe.) Anyone save that pic? :D
All ragged, chipped, burnt and scuffed... :eek:
It seems the more used, the better looking. Weird...
 
burddogg said:
One of the nicest looking ESEE knives I have ever seen was the RC3 Jeff posted about trying to buy back but the owner wouldn't let him (South America I believe.) Anyone save that pic? :D
All ragged, chipped, burnt and scuffed... :eek:
It seems the more used, the better looking. Weird...
Click to expand...

My 5 is getting better looking with each scuff and mark it gets. I loved it when it was brand new and shiny, but after seeing what it can do and putting all the marks on it I love it even more. It makes it MY knife.


And I think that the contingency regarding normal wear and tear should probably be made more clear. That way the d-bags that want a new knife because their safe queen has a spot of rust can just be happy or buy another knife just like the rest of us - not cry because their safe queen doesn't look new anymore. I too am scared that the people who abuse the warranty will ruin it for the rest of us. Thanks to all the guys and gals at esee for putting up with all the BS.
 
That sucks...People will buy somthing and abuse it and return it for a brand new one for no logical reason..It is big of you, Mike, that you honored your warranty..You care about your customers...You honoestly do..

I am certain that no one can break an ESEE knife under normal or extreme, un assisted use...( battoning would be considered assisted abuse).....A knife is a knife... not a sharpened prybar with a built in nail puller...everyone needs to remember this...ESEE knives were built so that if you are in a bind or life threatening situation you are free and clear to use that knife to do whatever you have to, and it will hold up and serve you well. Otherwise, they are knives, meant to be used as cutting and chopping tools.

I am willing to bet that ACTUAL warranty issue with ESEE knives are damn near non exhistent and that the majority of returns are from whiners that chip the edge on a rock because they were to inexperienced to have another piece of wood underneath whatever they were battoning, or people who chip the coating off of the knife..come on!!!! coatings wear off, chip off, break off..you name it! who cares! its a wear mark!

i am going to stop now. We all make accidental mistakes...but that isnt and should be Mike and Jeff's problem.
 
I guy recently told me that at the price of a RC-3 it should be able to be put against another piece of steel at an angle and be hit with a hammer. If there is edge damage it is not a good knife??????????WT%*#*# His father told him so. Naturally I wont let him get close to my knives, that depends on SO many issues (blade geometry, steel, what steel are you hitting it against, what is the edge angle.......common sense, why do that in the first place!!!!?). I was speechless.

Blatant abuse of a warranty is wrong. It is the few that screws the rest over.
 
I doubt the average person will ever send a knife back for warranty. I never have (I know the difference between a failed product and my screwing it up).

The person who returned this knife back to you is obviously on the far extreme. If you refused to honor the warranty in this case, it would be acknowledged and understood by the majority. The user should never have stripped the blade and then returned it to you for replacement. That in itself negated the original issue the user had, hence making it a non-issue.

You should refuse to honor the warranty in such a case, no matter who returned the knife.

Good on you for covering it, but you shouldn't have.

Les
 
Marthinus,

That guy's dad clearly believes that you can get functioning lightsabers for around a hundred bucks. Maybe he's never heard of torches, plasma cutters, and saws which were designed to cut metal? You're a smart man keeping such a person away from your blades. You'll probably save your steel and his life doing by keeping him something stupid with a sharp piece of metal.

God bless,
Adam
 
I also recall a member a while back saying he bought one used off ebay and the seller said if he didn’t like the scratches on it to put it in a vise and snap it off. Swindler, I’d put it somewhere else and snap it off.
 
Adaman,

That's quite a sad statement on that guys attitude. What ever happened to buying and caring for, and heaven for bid, repairing a tool by yourself. Sometimes bad stuff does happen and it goes well beyond repair, but really how sad men can be!

God bless,
Adam
 
burddogg said:
One of the nicest looking ESEE knives I have ever seen was the RC3 Jeff posted about trying to buy back but the owner wouldn't let him (South America I believe.) Anyone save that pic? :D
All ragged, chipped, burnt and scuffed... :eek:
It seems the more used, the better looking. Weird...
Click to expand...

Yeah, I remember..I've also seen this photo. It would be very nice to see how the RC-3 looks now..?:D
 
adaman04 said:
I also recall a member a while back saying he bought one used off ebay and the seller said if he didn’t like the scratches on it to put it in a vise and snap it off. Swindler, I’d put it somewhere else and snap it off.
Click to expand...

And then the guy would find out how much blood, sweat, and tears he'd have ahead of him trying to snap it! Those puppies are TOUGH! :D
 
Magus said:
My concern is that repeated abuse of this warranty might cause it to go away, and honestly I'd understand if it did. There's a lot of douchebags/idiots out there.

A couple chips on the finish? What was he planning on doing with this knife? Frame it?

I certainly understand though how you guys want to be able to better the product and when something like this happens, I'm sure without question it makes it pretty frustrating.
Click to expand...

this is exactly what i was thinking. hopefully, the awesome folks at ESEE realize WE (the ones who won't try to expoit their waranty) are the majority and WE would understand if they started 'case by case'n the waranty.

now, on the flip, if there really was an issue with the coating on ONE (or a select few) knives, i can understand wanting it remedied because, while it's considered a wearable aspect, there's an acceptable rate of wear. i can say the scuffs on MY ESEE 5 are far less than they should be for what i've done with it :D however, once you destroy the evidence that helps determine cause of failure, i say you're on your own

i'm really diggin' ESEE, in general, and i think there are several more in my family's future :thumbup:
 
I have a tiny little chip on the handle of my Izula. Never even thought about sending it in or complaining. Gives it character as far as I am concerned lol. :D
 
We will always be about supporting honest people. Period. We've had a couple of people in the past call us when they got their knife from a dealer and said the coating was chipped. Most likely this was from being dropped or even shipped. We replaced it, no question. A lot of things we do outside of our warranty are indeed on a case by case basis. The bottom line is taking care of the customer but the idiots sometimes cause you, the honest customer, to have to suffer more when it comes to price increases, warranty rules, etc. That's the part I hate about dishonesty - it hurts the good folks.
 
Expatriated, You are the guy who returned the knife for warranty because you lost the plastic bag that comes over the handle when new. I am not sending you any more plastic bags man. ! Mike :)
 
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