Absolutely Disappointed With Benchmade.

Yakkiebush said:
Hey .
If one out of three knives I ever bought from a company were no good after all that aggrevation I would think twice about buying anymore,
Why did you buy a crooked river and valet after you're so called nightmare.
And if you bought them first ,why would ou slam benchmade after you're recent purchase ?
Whatever fella I believe thousand wouldn't.
Like I say stay to spyderco,and keep away from bad old benchmade simple really.

.
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Like I said there is a lot that I didn't cover for times sake. But I will answer your question. I bought the crooked river and the valet because as I said, I really like benchmades designs. And what do you know? I love them. And I'm not "slamming benchmade." I feel like I'm having to repeat what I've already said in this thread. So if you want to bash on me go ahead. Won't affect me. Goodnight to you sir.
 
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Benchmade said:
Antonio,

Your experience sounds frustrating to say the least. Sorry to hear about that. If you could PM me your info and who you sent the knife to here at Benchmade I can also take a look at the failure from a design/technical standpoint to get some idea of what may be going on. The omega springs shouldn't be failing that quickly.

Jimmy
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Hey Jimmy,
I'm curious, what is considered a reasonable lifespan of an Omega spring? Of course, I understand if you are not allowed to say.
 
So I found out you have to be a paid member to private message someone. I think I will just call tomorrow and ask for jimmy or see if I can leave my info so he can do his observation.

I do appreciate you willing to look at my knife jimmy, that's awsome!
 
basmca said:
What....

Wtf is that sentence??
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I take it to mean that he has had no issues with owning Benchmades from over seas.

My own experience, as an overseas Benchmade user of many years, is that on the one occasion I needed to contact them, I was blown away by their willingness to go the extra mile.

If you are courteous and honest, you may be surprised at what Benchmade CS will do for overseas customers. YMMV
 
Pilsner said:
My own experience, as an overseas Benchmade user of many years, is that on the one occasion I needed to contact them, I was blown away by their willingness to go the extra mile.

If you are courteous and honest, you may be surprised at what Benchmade CS will do for overseas customers. YMMV
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Same
 
Antonio K. said:
Yes, that was my original 940 that I gave away? This is a completely different model. Are you trying to say I'm making this up?
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Either that or you are causing the problems yourself. These issues with the 940 have been going on since 2016.
 
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It seems to me that people that try to maintain the omega springs are the ones that have the most trouble? You always hear when they break how they cleaned or oiled them etc. I'm another that has never had an omega spring break and if you look at the griptilian in my pocket that I have carried for 2 years, the omega springs are encrusted in pocket lint. After reading the fail posts, I was always too scared to oil and clean them too much. Maybe the lint acts as a cushion and protects them from rubbing the liners? That is my theory at least.
 
BEBrewster said:
Either that or you are causing the problems yourself. These issues with the 940 have been going on since 2016.
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I guess you'd have to take my word for it. Whatever that's worth these days. If I am causing the problem, I'd love to know what it is that I'm doing wrong so I can fix it.
 
Antonio K. said:
I guess you'd have to take my word for it. Whatever that's worth these days. If I am causing the problem, I'd love to know what it is that I'm doing wrong so I can fix it.
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I tried to warn you, Antonio. And now that this thread has been moved over here, you should probably let it drop and work it out with Benchmade as much as you can behind the scenes and keep quiet.
 
I think we need some perspective here. There's a weak spot in everything, and for an otherwise brilliant locking mechanism it's the springs. I own a wide range of non-Axis Benchmades and have had problems with them too, just not the spring issue. I include my self when have said never have had a spring breakage. All things mechanical need maintenance as is required, and this includes models like the 710 and others that use the Axis lock. Knowing Benchmade's stout warranty backs up our purchases, I have no fear regarding using my knives, and the highest respect for the company and their customer service. I would call for some respect and patience here. It's not necessary to use language not needed, unless it Is needed...maybe it is, maybe it isn't but I would go for some politeness instead. Cheers my friends.
 
Mo2 said:
This is par for Benchmade..ive moved on to good knives.

They have the worst qc in the industry.

BTW knifes should be spelled knives.
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BTW, ive should be I've. I'll leave it to you to figure out your other mistakes. Learn basic grammar before you try and correct others.
 
I have had one Benchmade knife for years. I forget the model number, but it's one that's fairly heavy duty and small. Full steel liners and a sturdy little blade. Never had any issue with this one.

I've been carrying a Kershaw Skyline for a while and like it fairly well, but, I'd been eyeing the Bugout 535 for a couple years now, only hesitating because of the high price. Well, I finally bought one since I got a gift certificate for my birthday.

It's quite a nice knife, except for one thing: opening/closing feels "gritty"/rough - well not so much the opening, but closing, it feels almost like rubbing a piece of metal across a rock, or like a bit of fine aluminum oxide grit from sanding somehow got left in between the "axis lock" bar and where it touches the blade.

It's not at all acceptable for a knife this expensive, to be lacking in attention to detail/Q.C. to this degree. The action should be buttery smooth!

To make maters worse, when I called Benchmade customer service to ask them what I should do, they asked me "what do you mean by gritty, can you explain more" and I tried to but the lady just hung up on me and didn't even try to call me back?!? Whoa. Not the kind of customer service I'd expected! Maybe she had a bad day, I dunno?

I will try again, and hope for better results. I don't want to mail my knife in, and have it not in my pocket for the amount of time that would take, so I think my only option is going back to the store and seeing if another one does not have this issue and exchange mine for a different one (hopefully of the same model).

Mick_1KRR said:
I never know how to take these posts about omega springs breaking. Been flicking and open/closing the crap out of my 940 and 943 for nearly a decade with zero breakage, along with all my other benchmades that get the same non stop open/closing during movies. And i don't even always pull the lock bar back with both fingers, sometimes one finger sometimes two, never had a single issue.
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Probably quite simple - they got ones with defects and you did not? Yours sounds like what we expect to get from Benchmade, and indeed, my first Benchmade knife is that kind of quality - I actually do expect it will last a full lifetime, and beyond.
 
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Christopher. said:
I have had one Benchmade knife for years. I forget the model number, but it's one that's fairly heavy duty and small. Full steel liners and a sturdy little blade. Never had any issue with this one.

I've been carrying a Kershaw Skyline for a while and like it fairly well, but, I'd been eyeing the Bugout 535 for a couple years now, only hesitating because of the high price. Well, I finally bought one since I got a gift certificate for my birthday.

It's quite a nice knife, except for one thing: opening/closing feels "gritty"/rough - well not so much the opening, but closing, it feels almost like rubbing a piece of metal across a rock, or like a bit of fine aluminum oxide grit from sanding somehow got left in between the "axis lock" bar and where it touches the blade.

It's not at all acceptable for a knife this expensive, to be lacking in attention to detail/Q.C. to this degree. The action should be buttery smooth!

To make maters worse, when I called Benchmade customer service to ask them what I should do, they asked me "what do you mean by gritty, can you explain more" and I tried to but the lady just hung up on me and didn't even try to call me back?!? Whoa. Not the kind of customer service I'd expected! Maybe she had a bad day, I dunno?

I will try again, and hope for better results. I don't want to mail my knife in, and have it not in my pocket for the amount of time that would take, so I think my only option is going back to the store and seeing if another one does not have this issue and exchange mine for a different one (hopefully of the same model).



Probably quite simple - they got ones with defects and you did not? Yours sounds like what we expect to get from Benchmade, and indeed, my first Benchmade knife is that kind of quality - I actually do expect it will last a full lifetime, and beyond.
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First of all, welcome to the forums! Sorry to hear you're having issues with your knife.

Secondly, this thread is more than two years old and has been inactive for most of that time. Given your issue, I think you would probably be better off starting your own thread. If you want advice on what might clear up the grittiness, I would recommend the Maintenance subforum, if you want to talk about the customer service (or lack thereof) from Benchmade the Good, Bad and Ugly section of the Exchange is a good place for that.

I will offer this piece of advice, if the knife was gritty directly out of the box and you haven't used it I would recommend contacting the retailer that you bought it from before Benchmade. Benchmade absolutely SHOULD make it right, but from a convenience standpoint most retailers will just have you ship the knife back and replace it with the same model, which is simply easier than personally going through the manufacturer's warranty process.
 
I.M.,
Firstly, thank you for your reply.

Right - I am painfully aware that a lot of people comment about "old" or "inactive" threads/some people's opinions on reviving "zombie threads". But, I saw it [thread/topic] as particularly relevant, and, the fact that this, or similar, problems(s) still exist even after Benchmade has had years to address the issue, is extremely relevant to the topic. Even if participants in this particular thread were no longer active members.

"More than two years" is not long, in the context of most of these products that we are discussing having been substantially unchanged in that time period - they are more the same, than different, at the very least, no?

In time, I will visit/participate in these other subforums.
 
This is the wrong forum for complaints. The correct forum is Good Bad & Ugly.

How do you know she hung up? Could be a cell glitch. She might have thought you hung up because your boss came in your office :) I wouldn't call you back either but just assume the one with the working knife that's complaining about it being "gritty" would call back.
 
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