I can post it if it's appropriate. I don't know the rules on that here.
The cliff notes version is I sent a couple paragraph email asking what was required in a cad design as far as layout.
Do I need to send just one knife or do I need to lay out all the repeated knives myself. (I was asking because I had no stock dimensions to know how many blades I could fit in a specific area)
I also asked what formats I could submit a design in, if they could use a drawing and dimensions to create the design for me (it says they do on their website) Etc.
He replied back with this
Hi Craig,
The service we provide, is supplying the steel, and laser cutting.
I basically replied with a no shit sherlock that's why I'm asking you these questions.
Then his sales manager replied with this
I regret the misunderstanding that has just occurred. It is, in no way, our intention to be evasive or create any roadblocks to excellent customer service. The entire sales team at Admiral Steel will work through any details necessary to provide customer satisfaction, and Lems efforts were pointed in that direction.
Unfortunately, your succinct and coarse reply sets a tone that Admiral Steel is not interested in from any level of business. As a result, we respectfully decline any further communication and business with you.
Did I pop off at the guy? Yeah and I probably shouldn't have but comeon. What kind of answer was that?