Am I asking too much of Blade Play?

[TheoreticalCut]

A question or two for knife fans who have made purchases from Blade Play:

I recently made a modest order from Blade Play -- a couple of $35 knives plus a $9 lighter knife. I asked in the notes field to please pricematch the lighter knife to a competitor (Stu711), who sells it for what it actually appears to be worth: $3.64. Not only did Blade Play not pricematch, they didn't acknowledge the request.

To top things off, right after I filled the lighter with butane and went to spark it, the thumb trigger broke off. (Cheap, cheap, cheap.) This was minutes after I opened the package.

Am I being unreasonable asking for a new lighter knife or for a refund of my whopping $9? If they had pricematched in the first place, I'd figure, hey, you get what you pay for. But since they wanted nearly $10 for it ...

 

[Cougar Allen]

Welcome to Bladeforums!

Let’s see if we can find the right forum …

 

[Cougar Allen]

Does that dealer advertise price matching or is that a policy you expect of all dealers?

 

[TheoreticalCut]

Thank you for the warm welcome. Glad to be here. Sorry about posting in the wrong forum.

According to Blade Play's Web site, they pricematch:
http://www.bladeplay.com/cat--Help--87#guarantee_1

Granted, I didn't e-mail them separately prior to the order; I just asked for the pricematch in the notes field of the order form where you are allowed to add a message. I did include the URL to the competitor's price.

Honestly, I'm more irked that the lighter knife was defective and broke instantly. If they sent me a replacement (which probably costs them about $2), I'd be satisfied. We'll see what they do.

 

[Winston Smith]

If they sent me a replacement (which probably costs them about $2), I'd be satisfied. We'll see what they do.

i'd think etiquette would dictate that you "see what they do" before you start dumping on them here. if you'd take the time to do a search on them, you'd find they have a pretty damn good reputation for customer service.

make sure and post when they do make it right.

Winston

 

[BladeHQ]

Granted, it's nice when customers email us about a situation before posting, but hey- publicity is publicity. So let's just cut to the chase: We'll fix it (I don't currently see any emails about a broken lighter in my inbox, so please send me one). Generally the triggers don't' break off, so we're happy to send out another one but we'd be just as happy to refund that portion of the order.

Our price match policy is pretty clear- you have to take in to account shipping. If you get the lighter from Stu you pay the price of the lighter + shipping (so you end up spending $9 if you get just a lighter). You also need to email us prior to placing the order- we actually would have told you that we wouldn't' price match that item and explained why.

Anyway- send me an email and we'll get you taken care of. Nothing to worry about.

-Cam

 

[TheoreticalCut]

I e-mailed questions (at) bladeplay.com within hours of the package arriving. E-mail sent again. Is there another address I should try?

Incidentally, I am not attempting to "dump" here. I was quite happy with the order otherwise. I was simply interested in whether others felt my expectations were out of line regarding a response/a price match/a working product.

However, I wouldn't include a note field in the order form if Blade Play isn't willing to respond to it.

 

[BladeHQ]

I was simply interested in whether others felt my expectations were out of line regarding a response/a price match/a working product

Obviously you're not out of line in wanting a working product. I do find it a little ironic that you're wondering if you're out of line in expecting a response about price matching from us. Are we out of line in asking that customers follow our price match procedure?

But you're right- we should have give you some kind of reply and I apologize for that.

Checked my inbox- I still don't have anything from you. If you're replying to the shipping notification email that doesn't work. Use one of the email addressed under the "contact" section on our website.

-Cam

 

[BladeHQ]

My last reply was to a previous version of TheoreticalCut's post (it has since been changed- just in case anyone was wondering where the quote I responded to came from).

-Cam

 

[BladeHQ]

However, I wouldn't include a note field in the order form if Blade Play isn't willing to respond to it.

Noted- we'll see if we can do a bit better in the future.

-Cam

 

[TheoreticalCut]

Noted- we'll see if we can do a bit better in the future.

-Cam

Gosh, now you're just making me feel bad. Oh, and sorry about the editing confusion above, which I've tried to clear up; we must have been posting at the same time.

UPDATE: I e-mailed Blade Play twice and couldn't seem to get through. But after trying the BladeHQ e-mail address, I quickly received a response. Blade Play refunded the $9 for the defective lighter knife. Thank you, Blade Play.