Hello,
After 3 years of waiting for a knifemaker to make my knife, he cancels the build and refunds my money.
I had previously bought several knives from Andrew Clifford over the years. Even though Andy missed lots of deadlines, he still would eventually send my knife to me. But not Until after many drama fights and misery.
But he and I got passed it and developed a friendship through the years. So I told Andy about the knife cancellation after the frustrated 3 year wait. Andy then agreed to make my knife and it would take him just a couple of weeks. He said he was all caught up from being backlogged.
He said he needed to be paid upfront but only required $100 for materials since he and I were friends. So this past October I sent him $100 via PayPal and he and I agreed to send him $100 each paycheck while he worked on my knife. He set a deadline for November.
Then, after I sent him another $100, he suddenly came up with all of these family atrocities that got in the way of my knife build. Having been accused in the past by Andy of not having any patients and receiving hateful negative words from him, I decided this time to show extreme patients and understanding.
After I sent him another $100, totaling $300 for the cost of $450 knife plus $30 for Overnight Shipping, Andy continued to miss deadlines and gave excuse after excuse,making a 2 week knife build into months.
Then we agreed I was not going to pay the balance of this knife Until he notified me that it was finally built. A January 15 deadline was missed, then a February one...excuse after excuse. Still, I showed extreme patience and understanding even though I was very frustrated inside. This went on with missed deadlines and excuses.
Then finally, on July 14th, Andrew Clifford sends me a message that my knife was finished and I could go ahead and pay the final payment. My wife paid the final payment Immediately and Andy was to put the knife in the mail the next day and provide a Tracking Number.
As soon as we paid and the next day came, More family atrocity excuses from him followed, as to why he has not shipped the knife yet. This went on for about a week.
After I sent Andrew Clifford a rather angry email regarding his fake promises, he replied back with yet another very hateful email. This occurred several times.
But about 3 or 4 days ago I get a phone call from Andy. He apologized greatly for the hateful messages and said he knew this was his fault. I accepted his apology. Then he said he was definitely shipping out the knife to me the next day. He gave me his word that he was and would give me the Tracking Number right away. Now 3 or 4 days later, not only have I not received my knife, but Andrew Clifford has not returned my phone calls about this or replied to any of my messages or email.
I am currently in the process of filing a lawsuit against Andrew Clifford. No customer should have to go through and deal with what this man does to people.
Now I know that Andy will get word of this. And he will probably come here and tell all about his family crisis, his dog dying, his mother having surgery, and will try to make himself look good and me look like the bad guy!
As a matter of fact, I am sure of it. But I'm not posting this to get into all of that or into an online drama fight with Andrew Clifford. If that is his game to play, I refuse to play it.
But my reason for doing this today is to right some wrongs. For years I have bragged on his knives and stood for him and his work. And credit due, he does make great knives.
But in doing that, I feel guilty now for some people that might of read those posts and ended up trusting Andrew Clifford with upfront money.
I feel guilty of that and right now I am righting that wrong:
PLEASE DO NOT SEND ANY UPFRONT MONEY TO ANDREW CLIFFORD FOR A KNIFE BUILD!!. PLEASE DO NOT LEARN THIS THE HARD WAY LIKE I HAVE HAD TO DO, AND OTHERS AS WELL.
NO CUSTOMER OR FRIEND SHOULD EVER BE TREATED WITH SUCH NEGATIVITY AND DISRESPECT AS THIS GUY TREATS THEM!
ANDY, IF YOU READ THIS, YOU OWE ME EITHER MY KNIFE WHICH I WILL PROBABLY JUST TURN AROUND AND SELL ANYWAY...OR YOU OWE ME $480!!
I DON'T WANNA HEAR ANYMORE BULLSHIT EXCUSES. AND IF THIS MAKES YOU MAD THEN SO BE IT. BECAUSE THAT DOES NOT EVEN COME CLOSE TO HOW MAD I AM AT YOU!!
Brian Wright