Another Amazing Brkt Experience!

chuck buck

chuck buck

Joined
Nov 4, 2007
Messages
453
so a few weeks ago i sent my BRKT TUSK back to brkt to get the little knob/hook on the end ground down. it only took 2 weeks and only cost me $12.00. anyway, after waiting impatiently (had to fill the void with a spyderco mini manix) i received my knife back today. not only was my tusk modified perfectly and resharpened but... (heres the kicker!) they sent me a second tusk for free with my original:eek:!!!!!

i was stoked, this kinda stuff never happens to me. im am over joyed. after i awoke from passing out i began to wonder the reasons. so far im thinking maybe they thought i wouldnt be happy with the mod so they sent a second? the new one only has one simple fault that i could find - slight over-grind on the ricasso. so im assuming that maybe it was a second? dont know. either way i will be making my fixed-blade purchases from BRKT from now on. excellent customer service i am thrilled. :D

-CB

ps. thank yall for turning me onto this company!
 
right on.. what a score...:thumbup: mike and the crew at bark river, are some great folks... not too mention the fact, that they make some amazing knives..:D you gotta love those barkies..
 
Yea, Mike Stewart is good folk. I've talked with him more than once now, and always come away impressed.
 
Wow, thats great. I don't get what you are saying about the mod, would you mind posting a pic of this mod?
 
Wow- total opposite of my recent experience!! I just got a Mini and Micro Canadian, new from DLT. Both would NOT cut out of the box, and the mini had bad grinder marks on the blade, along with chips on the edge of both blades. Called BRKT, talked to Mary. She said to send them back to DLT. Minutes later she said to send them in to them for warranty repair. Sent them in, 2 weeks ago got them back. The grind marks were gone. But... they still barely cut (hardly cut newspaper after cutting 2 mangoes, and a calzone); and I got a $20 bill with them!! Wrote them an e-mail with my opinions on getting charged for warranty work. E-mailed me back saying that it was a charge for the sharpening and shipping. I wrote back saying that it was not right that I was being charged for warranty work that they said to send in. Finally got a response that they looked over the note I sent in with the knives and will honor them as warranty. So far all 3 of my barkies have had edge issues. I have a Northstar on order to go with my Canadians and right now if it comes with edge issues it may be my last Barkie. This would be a shame as I would like a couple more but if 4/4 have issues there is serious issues IMO.

Glad to hear you had better luck!!
 
I've yet to receive a new knife from any manufacturer that came even remotely close to what I consider sharp. All I hope for now are even bevels. The Aurora I got was slightly better than average in terms of out-of-box sharpness, but after 15 minutes with some diamond hones and a ceramic it did this:

DSC_2297sml.jpg


Someone on here made this analogy, which seems appropriate to me, why complain about buying a new car with a half empty gas tank, you'll be filling it up anyway in short order.
 
I have a few BR knives and have not been one bit impressed. The edge on them was not sharp at all. In the reverse, I got one knife from KOA which was not sharp and when I sent it back( I won't accept a dull knife out of the box) Koa resharpened it to a razor edge and had it back to me in less than a week. They paid the shipping back and sent me a check to cover shipping it back to them for resharpening. Pretty much sold me on KOA knives.
 
Anybody not happy with Bark River Knives needs to contact Mike Stewart directly.

This guy bends over backwards to makes his clientele happy.

I have a bunch of his knives, many with custom scales or liners.

The knives always shave hair out of the box.

His warrantee is no nonsense, if you got an issue he will fix it.

Don’t depend on the office staff, let The Maestro know your problem and he will see you’re satisfied.

Granted, these are hand made knifes, and none is perfect;
But there is no better customer service in the business.
 
The difference between a car with a 1/2 tank of gas and a dull knife is that the car is still a car (there is no loss of performance until it is out of gas). Would you buy a pack of disposable razors (assuming you shave and use disposable razors) knowing that they were 1/2 as sharp as the manufacturer thought they should be?

A dull knife is not really a knife, it is a knife shaped object. Some companies get this. Others do not. I have never purchased a BRKT, but have heard little to disuade me from a future purchase. The above experiences are something to keep in mind, however. The general consensus is that BRKT makes very good knives with good out of the box sharpness.
 
hlee said:
Would you buy a pack of disposable razors (assuming you shave and use disposable razors) knowing that they were 1/2 as sharp as the manufacturer thought they should be?

A dull knife is not really a knife, it is a knife shaped object.
Click to expand...

So I'm guessing you throw your knives away when they get dull :D
 
Let me second what Big Mike said:

If you're not happy with a BRKT knife, don't contact the seller - contact BRKT directly. Mike really does do his best to satisfy his customers.

While I've had a couple (out of over 100) of BRKT knives that didn't shave hair out of the box, the norm is for them is to be razor sharp - literally.

But, like Big Mike also said, they are human, and they do sometimes not quite meet their own standards.

When that happens, contact them directly - they'll fix it!
 
Just a poor, transplanted Texan, actually.

The point I was trying to make- and failing apparently- is that gas and disposable razors are consumable goods. Cars and knifes are durable goods. To me, a dull knife is like a car that needs an overhaul. Would you buy a car with the understanding that the first thing that you are going to have to do is give it an overhaul?
 
hlee said:
To me, a dull knife is like a car that needs an overhaul. Would you buy a car with the understanding that the first thing that you are going to have to do is give it an overhaul?
Click to expand...

I guess for me sharpening a dull knife takes about as much time as putting gas in my car. Reprofiling a bevel perhaps like changing the oil in my car. But neither seem anywhere close to what I would consider an overhaul.
 
I really do not want to send in my knives again as I just got them back from BRKT. I feel that if something is sent back and returns less than what was promised it says something. I live by the saying "A man is defined by how he fixes his mistakes". I am willing to give them a third chance for their products but when a knife arrives in less than pristine condition, gets sent back and arrives with a poor edge and a bill, it is disheartening. A customer should not have to send a product in more than once for the same problem, especially if it has to cross borders!
 
I don't mind sharpening a knife that I got dull but when i lay out my money for a product, it better start out right. When I did work for someone as a contractor, My customers didn't have to finish the job after paying me to do it. Same difference.
 
Only 1 out of 4 barkies I bought was not that sharp. It's also the only one that isn't A2. It slices paper well enough, but can't seem to get it sharp enough to cut hair, with its existing edge. Still a very usable knife.

My Bravo-1 IS the sharpest knife I have ever owned.:thumbup:
 
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