Another Thumbs Up on GEC customer service

Capt. Carl

Capt. Carl

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Jun 16, 2006
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Sent in my 73 a couple weeks back because of wobble in main blade. They had great communication the whole way through. Apparently I needed a new pin so they fixed it and sent it to inspection and I got it a couple days later. Some of the best customer service I've had, up there with spyderco.

Proud owner of a scout and a barlow. Great blades, great company.

Edit: And I just noticed that they polished up the blades. They both had some staining from fruit. They really went the full mile on this one.
 
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That's good to hear. GEC makes some really nice knives, and one would expect them to stand behind them.
 
knowtracks said:
NOT for my money!!I will NEVER spend another $ on any gec product.
Was LIED to & basically told to F-off from their sales manger.
This :jerkit: is what I think of this Co.

Dave
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Wow, that's so much the opposite of the recent experience I had with GEC - which was thoroughly courteous and professional.
With very fast turnaround as well.
 
neeman said:
Could you explain what happened?
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The"'incident" was well documented here on BF (in the Tradtional Forum) and also at AAPK & Knifeforums. It's been a couple of years ago now, when they were just getting going. I received a knife that had some issues with the pile side scale. I ask if I could exchange it for another, was promptly told that "there was nothing wrong with the knife & I could return it if I wanted because there was a waiting list for this knife & they would sell it for more $ than they sold it to me. But there was no replacements"
Then about a week later the same person listed a few of the same knife on ebay.
 
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