Answer your email!

dsvirsky

dsvirsky

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Joined
Aug 2, 1999
Messages
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Title says it all. Some dealers -- Mark, Greg, Brian -- are great. And I realize that it may be difficult for part-time dealers to answer all their email promptly, since they have to work all day at their regular job. But if you have a staff, or even run a full-time business by yourself, and you want my repeat business, then show it by responding in a timely fashion.
End of rant. Thank you.

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Dave

Life, Liberty and the Pursuit of More Knives
 
I understand that it may take awhile for people to respond but sometimes they are real busy, and it is just something that we have to deal with when we buy from popular dealers..........
 
I am glad you brought this up. I would like to take this opportunity to explain a little something about email and business. Please, when you order from a dealer, if you don't get a response right away, don't assume that you are being avoided or ignored. Today, I had a customer contact me via email saying that they had been trying to get in touch with me, that they had not gotten their email order confirmation. They were getting upset. Our policy is to answer all email, most especially all that pertains to orders past and present. Turns out, we could receive email from the customer, but they were not receiving ours, and we had no way of knowing this. Sometimes email hosts like aol, excite, mindspring, etc. are configured in a way that does not let their users receive all incoming mail. I ended up contacting this person by phone and straightening the whole thing out and shipping his order today. I don't think that most of the dealers on here want to ignore or tick off their customers, I certainly don't. So if you are ever in this situation please don't assume the worst. If you are in doubt, post on the forums, most of us read this and would catch a call for help.

Now for those dealers who would do a customer wrong, if you are here, shame on you !

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Visit john@cumberlandknives.com

<A HREF="http://www.cumberland-knives.com" TARGET=_blank>www.cumberland-knives.com
</A>
for all your knife needs.
 
Don't EVEN go there ......LOL. I had e-mailed a dealer several times, and called and left messages, and it got to the point where I asked them if they had some thing personal against me, and that I mentioned I wasn't going to deal with them again and not recommend people to them -----> THAT got a response FINALLY. Needless to say there are a LOT of dealers out there who want your $$.
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I can understand that it takes time if they have to call around for it, and such. IMHO, every buyers experience varies with each dealer. We are willing to spend the $, but we expect a little consideration as well. Take the minute to say something a little personal instead of a 'form answer'.

Just my two cents.
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I'm having my 2nc cup of java, may be the day will get better.
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Ray 'md2020'
 
Well if we screw up let us know! We try to answer all email within hours if possible. In fact, if you look at the time of this post I am answering emails right now. Been at it since 6:30 this morning. Ain't life grand
smile.gif


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Every knife, from every major manufacturer. If you don't see it, don't worry, we can get it!
www.1stopknifeshop.com
Over 15,000 items available!
1-800-956-4652 Orders Only
1-904-739-3438 Info
1-904-739-7744 FAX
 
With the competition on the Forums, how can a dealer afford to "not" answer emails. Heck, for you guys buying from us dealers, we only get one chance, we mess up, and there are plenty of others witing in line to take your orders!

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Knives & Things
Mike Payne
 
i cant speak for any of the other dealers in this forum. but i think many dealers and
my now 1000s of customers will tell you. i answer all e-mail with in the hour it was received. some of you may say (yeah right)
well check the times i answer your e-mail versus the time you sent it. theres many times its only 10 to 15 minutes.......others may go longer cause i fell asleep but you can bet your ass it wont go more then 6 hours with out a simple im looking into this and will be right back with ya. or something
just my 2 cents. i have to agree with all the compeation here you dont dare screw up and not answer your mail quickly. im not willing to give up my customers just because i didnt have the time to answer there questions. and to fill in my position in this
i sell knives for a living 7 days a week. so this may be part of the reason i answer quickly im always at it regardless. no other job/no other priority(ask cindy on that) im as devoted to the knife world as i can be with becoming a steely sharp edge myself.

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Mark-@-MJS
mjsknives.com
knifeman@mjsknives.com
1-800-434-5073
good as the best and better then the rest.


 
I'm one of those guys who would prefer to place a phone call first, as most times when I order something, it's a specific item and I want to know stock availability or if backordered, a realistic timeframe for delivery.

As for e-mail, since some dealers are part time, I usually give a day, maybe more, depending how badly I need or want a particular item, to respond. If I don't receive any sort of reply, then I'll send another e-mail, politely explain that there may be a glitch in getting and receiving e-mails, and I'll leave my phone number.

If that still doesn't work, I'll move on, unless this is the only dealer who happens to carry a particular product. Then, I'll try harder to make contact with a phone call.

It's rare these days that you'll have one dealer who is the only person in the world who carries a specific item, and if my first choice is too busy to deal with me and give my order attention, than maybe I want to place my order with someone who will.

Just my take on it.

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Don LeHue

Rome did not create a great empire by having meetings...they did it by killing all those who opposed them.
 
Mark -- Please re-read my post. Your name is mentioned in the second sentence, in association with the word "great." If all dealers were as responsive as you are, I wouldn't have been motivated to rant.

Mike -- Ironically, 1StopKnifeShop was one of the dealers that didn't answer my email -- I requested the UPS tracking number because my order was overdue by a day and I was getting antsy -- although you did send me an email just about two minutes before your post on this thread, asking if my order arrived OK (yes, it did).

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Dave

Life, Liberty and the Pursuit of More Knives
 
Yeah, Mark is about the fastest E-mail on the block. Trust me.
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As far as answering the mail, we all try but it's kind of tough when the mail bounces and there is no landline or alternate address to fall back on. If you folks want us to answer, make sure your end is working.

DW

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Dennis Wright
Wright Knife & Sporting Goods
1-800-400-1980
("Have a knife day!")
wrightknife@ixpres.com
 
Bullseye, Dennis. I can't count the number of passwords and usernames that get bounced back because the person who joined BladeForums.com doesn't accept outside mail, and we get this all the time with orders.

Just because a dealer doesn't respond, doesn't mean that they aren't trying to email you back - there are any number of reasons why you may not get the email...

If you aren't getting a response, try calling - most dealers will have a listed phone number for information, so be sure to use it before blasting them on the Good, The Bad, and the Ugly.

Remember, it's up to you to make sure you've tried everything on your end before you start making complaints here; regardless of who you are doing business with.

Spark

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Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com

Insert witty quip here
 
Guys, I have committed myself to making this business work also. I don't promise a 1hour response time, but a timley fashion. We still manage to answer within a couple of hours and you'd be amazed at how we do that(Right Mark)........did you hear that engine noise the other day on the phone Mark.... My wife works very hard to fill in the gaps for me on this email thing also.

Service..........what it's all about!

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Knives & Things
Mike Payne
 
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