Hi PJ. I assure you Horizon Bladeworks is alive and well and that we take care of our customers. In the 14 years we have been in business we have had a few customers try to defraud us in different ways. As you know these types of people are very vindictive when they don't get their way and revert to spreading lies on sites like the ripoff report. Most people know that the rip off report is a sham and an extorsion racket trying to shake down legitimate businesses that have been targetted. Fair people will read the voluminous rebutals but many only read the headline. We refuse to buckle under to these attempts of extorsion, it's just our character. The same character that insures our customers are always treated fairly.