So I rec'd a trade for a Gerber Combat Folder. Great knife, but missing the belt clip. Now I'm a carry in pocket guy, not a sheath on the hip guy, so I email Gerber (yeah, part of Fiskars Gerber) about how much and how to order a clip, fully expecting to be charged. When you send them a message, you have to put in a mailing address on your message. I get a reply back within 12 hours: "Your new clip is on it's way. Thank you for doing business with Gerber." Now that is SERVICE! BTW, I have no lessthan 5 gerber blades, only the Combat folder made in the USA, over 1/2 post Fiskars Gerber, all great, reliable blades! Just my .02...
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ATTN: Gerber Haters and Doubters
- Thread starter jimh0220
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A friend of mine had his Gerber Multi tool blade snap in half, that he had had for 12 years or so, he decided to send it back. About 2 weeks later he got a brand new one with a letter saying his model was long since discontinued, and here is the updated model.
IMO damn good customer service in both situations.
IMO damn good customer service in both situations.
Have never been a Gerber hater, just disappointed in them. Yes they still make some good products and have very good CS. Back in the day they were the best for the buck. But I don't feel that way now. I have one of the old multi-tools that pinches the dog snot out of you if it slips off what your working on. It is a sturdy tool but I stopped using it a long time ago. I know that they improved the design but I am not willing to buy another to see how much. Bad memories of torn palms and blood blisters.
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Yeah they don't even post what kind of steel they use on most of their knives.
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I just watched my Nephew field dress a deer this morning with a Gerber Gator...sure seemed up to the task to me.
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I don't think anybody is arguing that Gerbers are incapable of cutting...
Actually I think Gerbers are just fine for the average non-knife person. But most knife nuts will recognize that their quality is not the same level as say a Benchmade or Spyderco.
To the OP, I'm glad to hear Gerber sent you a new pocket clip. Especially considering just about every knife company would do the same...
I would say someone who can field dress anything larger than a fuzzy little bunny is a better than average knife person. Just curious, after you :jerkit: with your benchmade and Spyderco steel specs, how many deer do you field dress with them?? (crickets chirping)
Esav Benyamin
MidniteSuperMod
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Chill out.
Esav Benyamin
MidniteSuperMod
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:thumbup:
Having decent customer service doesn't make up for producing sub-par products.
Until Gerber stops selling Chinese made knives through Target that they're too ashamed to even list the steel specs on, I'll not be doing business with them.
I think Gerber should hang their heads in shame and walk away from the industry to be honest.
Until Gerber stops selling Chinese made knives through Target that they're too ashamed to even list the steel specs on, I'll not be doing business with them.
I think Gerber should hang their heads in shame and walk away from the industry to be honest.
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Performance, and this was the 6th deer he's field dressed with the Gerber Gator since the last time it was sharpened.
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Are you serious? I'm not even sure what caused you to get your pannies in a bunch. If anything I've been more supportive of Gerbers than most people in this thread, that should tell you something. Jeez...you must be really protective of your coveted Gerbers....
Oh, and I use my Dozier to clean all my game. Before I got that, I used a Puma Skinner for 15+ years on countless Whitetails and hogs. I'm not saying a Gerber isn't capable, because I've seen people use a hell of a lot worse to clean game. Being able to skin a deer is more about knowing what you're doing than the knife your using.
If it makes you feel any better I still keep a Gerber in my truck somewhere. It's good to have on hand when a friend needs to borrow a knife. I mean, it's not like they've ever used a quality knife before and if they break it, no big loss.
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sub par to a fanantical knife nut
listen they do make some junk but not all of theirs is junk and quite a few of their imported are more than serviceable, selling imported knives through a big box store is the norm for a few of the big names... they want a product to offer at that price point for that particular market, sometimes we forget the bulk of the populace doesnt give a darn about cutlery 
But i can think of far worse than gerber as far as cutlery goes, some even made stateside.
all the best
ivan
Yea, I'm aware of that. I'm still not spending my money on Gerber to find out. I have numerous older Gerber products that I still use, not just knives, including a Gator used for hunting and field work. They lost me as a customer when they went with cheaper materials and less quality control on almost all of their products. That pocket tool (not cheap either) was the beginning for me. I am sure this was done to stay competitive in the market. Some of their products are still very good, some not. That's fine, their choice. The Gerber name just does not denote the same standard of quality it once did. Many companies have gone the same route. My choice is not to spend my money with them when better products are available at the same price point.
Esav Benyamin
MidniteSuperMod
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Gerber is still making designs from their old independent days. The Gator goes back a long time. I liked mine a lot. I've still got a Bolt Action and I've never known what steel that uses, from around 1990.
Anyway, there's a reason there is so much choice in this business -- we all like what we like, and someone will figure out what that is and sell it to us.
I will not tolerate bashing another country's manufacturing in this discussion forum, however. That is a political issue.
Anyway, there's a reason there is so much choice in this business -- we all like what we like, and someone will figure out what that is and sell it to us.
I will not tolerate bashing another country's manufacturing in this discussion forum, however. That is a political issue.