- Joined
- Aug 15, 2007
- Messages
- 546
I purchased one of their knives, the Highland Special model with Ghost Green Jade G-10
handle, about 2 1/2 years ago. It was sitting in my collection until I went for a hike and I finally got an opportunity to use it. I cut a branch of a fallen tree and stripped the bark from it to make a walking stick. To my disappointment the edge had rolled like I never seen before on any of my knives and the worse part there was a nasty chip right in the middle of the blade. I used my EdgePro to restore the edge but couldn’t do much about the chip. Here is a photo I took with my phone.
Anyways, I got so frustrated that I put away the knife and forgot about it until recent thread that advised sending the knife for a warranty repair. I couldn’t find the BRKT email so I just used the phone number listed on their website. The man who picked up the phone told me in a calm voice just to mail the knife to the address listed on their website. The next day the knife was in the mail with included note where I explained once again what happened and suggested that possibly the blade did not get a proper heat treatment. I also noted that I did not want the metal to be removed across the full length of the blade to sharpen out the chip and rather see a slight recurve at the center of the blade to hide the chipped part.
According to the USPS tracking the knife got to their shop on 1/28/2011. As of today I did not get the knife nor did I hear from them. Should I give it some more time before calling again? I just don’t want to push and appear rude by calling too soon.
handle, about 2 1/2 years ago. It was sitting in my collection until I went for a hike and I finally got an opportunity to use it. I cut a branch of a fallen tree and stripped the bark from it to make a walking stick. To my disappointment the edge had rolled like I never seen before on any of my knives and the worse part there was a nasty chip right in the middle of the blade. I used my EdgePro to restore the edge but couldn’t do much about the chip. Here is a photo I took with my phone.
Anyways, I got so frustrated that I put away the knife and forgot about it until recent thread that advised sending the knife for a warranty repair. I couldn’t find the BRKT email so I just used the phone number listed on their website. The man who picked up the phone told me in a calm voice just to mail the knife to the address listed on their website. The next day the knife was in the mail with included note where I explained once again what happened and suggested that possibly the blade did not get a proper heat treatment. I also noted that I did not want the metal to be removed across the full length of the blade to sharpen out the chip and rather see a slight recurve at the center of the blade to hide the chipped part.
According to the USPS tracking the knife got to their shop on 1/28/2011. As of today I did not get the knife nor did I hear from them. Should I give it some more time before calling again? I just don’t want to push and appear rude by calling too soon.
