Sorry we weren't able to do more for you. Unfortunately we can't always cover the shipping costs ourselves either, especially on aesthetic defects on knives. We do everything we can to inspect knives before they leave the store and make sure they are 100% functional, and offer a comments section before checkout for our customers to fill out if they have any specific requests.
We do everything in our power to make sure things are right the first time, as returns are a hassle for everyone. To be honest this sort of problem happens a lot, someone orders a Buck 110 and wants to return it because the blade grinds are a hair off, maybe a microscopic scratch is on the backspring, machine marks, etc. Its a rock and a hard place for us as a business, we inspect things as thoroughly as possible, however we often have to make a judgement call as to whether the knife is up to typical standards for a manufacturer. A lot of the Benchmade knives we're seeing come through these days have some machine marks on the blades, its part of being a factory made knife. Community input is welcome, please post here, I can start a new thread, or send me an email directly at
justin@gpknives.com for your 2 cents. We may end up splitting shipping in the future as that is what I'm reading from several other companies.
Soapbox, if you're still interested in the knife I'll send you a personally inspected model at my cost + shipping, plus free shipping on your next Benchmade order. Just let me know what you want me to look over on this knife or subsequent orders and we'll make it happen. We value our customers and work hard to make sure everyone is happy. My name is Justin, I'm actually "out" on vacation this week but I'll be in next Tuesday. In the meantime if you give the store a call someone there would be more than happy to help you out. I'll make them all aware of this post.