I called Benchmade today, kinda funny, the nice lady asked how she might direct my call
I asked for Customer Service please, she hung up,

I called back, not one to be deterred

and said I'm sorry, we were
disconnected, I'd like Customer Service please, so I finally get through
to a fellow named Andy, he was polite enough but said they generally
don't send out scales for folks to put on themselves, need to send the
knife in and have to buy both scales, about $60, so figure that, plus my
shipping and their shipping, we're closing in on $80, I paid about a $100
for the knife, so that's kind a rough for two scales. He put me on hold
and tried to reach someone in repairs, but it was close to lunch so no response,
He sent me to a voice mail in repairs, Sheila I think her name was,
I left a message and my number, but I doubt I'll get a call back.
Too small a fish and hey, it is clearly my fault, but then I was trying to
sand down the thumb ramp to a smooth transfer, instead of a ski jump
Oh well, other than that hiccup, I still love the knife a lot, great edc !
From the small bit of dust from sanding, the knife felt gritty, so I held
it under some hot running water and worked the blade open and closed
and now it has a very smooth opening, afraid to say but now I really don't need
to thumb it open, whereas before it didn't flick open unless you flicked hard
and I don't care to do that with my knives. But now, it flicks easily open and closed!

G2