- Joined
- Jul 28, 2003
- Messages
- 747
Here's an email that I just sent Benchmade customer service that summarizes my experience with them:
Sir,
I returned an original M2 AFCK for repair of a worn liner lock. It was delivered to you on 2/21/14. I gave very specific written instructions that the blade not be sharpened ( years ago, I had spent several hours with a diamond Lansky re-profiling it to 17 degrees so it would actually cut) - that my only wish was for repair of the liner lock and a general recondition as needed. I sent it in subsequent to having called to inquired by phone as to whether the parts were still available for this knife and to ask for an estimated time frame for completion. I was told that parts were no problem and it would take approx 3 weeks for the work to be done.
I received no email or phone call confirming receipt of the knife. After four weeks had passed, I called (on or about 3/21) to inquire about the status of the repair. I was told that the work would be done the following week and then the knife shipped back to me.
I received no shipping confirmation or any further communication, so I called again on or about 3/27. This time I was informed that the person who serviced my knife had disregarded my instructions entirely and had not only sharpened the blade, but had apparently ruined it in the process. I was told that said blade would be replaced with one from another knife model that was identical to my original blade - included being M2 steel - except that it would have an oval opening hole instead of a round one.
I received the knife back a few minutes ago. My original blade was a plain edge. It was replaced with a half serrated blade - something that I totally despise in a knife. If I had wanted a half serrated blade, I would have purchased such a knife in the first place. Furthermore, I still have two open holes in the handle scales from the missing butterfly emblems - no one even bothered to replace them.
To add further insult to injury, this knife had been a wedding present from my wife. It is irreplaceable to me, and your customer "lack of service" department has pretty much ruined it. To say that I am totally pissed off would be a colossal understatement.
I was given your contact info by a fellow BF member who tells me that you are a stand up guy. Please do what you can to retrieve my original blade (if it is not too FUBAR'd ) and send it to me, and do whatever else is possible to fix this mess. I look forward to your reply. Thank you.
Sir,
I returned an original M2 AFCK for repair of a worn liner lock. It was delivered to you on 2/21/14. I gave very specific written instructions that the blade not be sharpened ( years ago, I had spent several hours with a diamond Lansky re-profiling it to 17 degrees so it would actually cut) - that my only wish was for repair of the liner lock and a general recondition as needed. I sent it in subsequent to having called to inquired by phone as to whether the parts were still available for this knife and to ask for an estimated time frame for completion. I was told that parts were no problem and it would take approx 3 weeks for the work to be done.
I received no email or phone call confirming receipt of the knife. After four weeks had passed, I called (on or about 3/21) to inquire about the status of the repair. I was told that the work would be done the following week and then the knife shipped back to me.
I received no shipping confirmation or any further communication, so I called again on or about 3/27. This time I was informed that the person who serviced my knife had disregarded my instructions entirely and had not only sharpened the blade, but had apparently ruined it in the process. I was told that said blade would be replaced with one from another knife model that was identical to my original blade - included being M2 steel - except that it would have an oval opening hole instead of a round one.
I received the knife back a few minutes ago. My original blade was a plain edge. It was replaced with a half serrated blade - something that I totally despise in a knife. If I had wanted a half serrated blade, I would have purchased such a knife in the first place. Furthermore, I still have two open holes in the handle scales from the missing butterfly emblems - no one even bothered to replace them.
To add further insult to injury, this knife had been a wedding present from my wife. It is irreplaceable to me, and your customer "lack of service" department has pretty much ruined it. To say that I am totally pissed off would be a colossal understatement.
I was given your contact info by a fellow BF member who tells me that you are a stand up guy. Please do what you can to retrieve my original blade (if it is not too FUBAR'd ) and send it to me, and do whatever else is possible to fix this mess. I look forward to your reply. Thank you.
It's just NOT THAT HARD to get something like this right, THE FIRST TIME. 
Sorry, that 's the naked truth.
