Benchmade Customer Service Epic Fail

Awesome. I honestly had no question that they would do you right. Glad you are all set bro.
 
JNewell said:
Thanks for the update. It's as good an outcome as you could hope for given the start things got off to. One small suggestion - might be worth changing the thread title in the advanced edit mode to something like "Epic Customer Service Fail & Awesome Recovery"? :)
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Excellent idea. I actually tried to do something like that last night, but I am a bit of a techno tard and could not figure out how to do it. I'll try the "go advanced" button:confused: Thanks for the tip!

Edited to add: I'm pretty much a dumb-ass where computers are concerned. 'Still cannot figure out how to change the the thread's title.....
 
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Brommeland said:
Excellent idea. I actually tried to do something like that last night, but I am a bit of a techno tard and could not figure out how to do it. I'll try the "go advanced" button:confused: Thanks for the tip!

Edited to add: I'm pretty much a dumb-ass where computers are concerned. 'Still cannot figure out how to change the the thread's title.....
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I think there's a software setting - some sites let you do it. Maybe BF has it locked out...

Glad to hear about how this ended. It was a horrible screw-up. Once it happens, though, what matters is how it gets resolved. :thumbup:
 
JNewell said:
I think there's a software setting - some sites let you do it. Maybe BF has it locked out...

Glad to hear about how this ended. It was a horrible screw-up. Once it happens, though, what matters is how it gets resolved. :thumbup:
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IIRC you have to be a paying member to edit thread titles. Perhaps a Mod can edit it for you
 
Usually you go to your OP and click edit post, then go advanced, and it should go to a separate page where you can edit your thread title and post. Don't know if it's different for non-paying members, but that's how you do it.
 
Benchmade has great customer services and am happy that everything worked out . But I'm also happy that we have a place like Bladeforum a place where we can hold some knife company accountable for there action . And Benchmade for sure step to the plate and did what's right .
 
miltmaldo said:
Benchmade has great customer services and am happy that everything worked out . But I'm also happy that we have a place like Bladeforum a place where we can hold some knife company accountable for there action . And Benchmade for sure step to the plate and did what's right .
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I'm not a simple-minded Benchmade fanboy...I've been very vocal about their recent change in pricing policy, for example...but I'd be willing to bet that Benchmade would have done what they did without the story being public on Bladeforums.
 
JNewell said:
I'm not a simple-minded Benchmade fanboy...I've been very vocal about their recent change in pricing policy, for example...but I'd be willing to bet that Benchmade would have done what they did without the story being public on Bladeforums.
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Yes I think they would have as well, no doubt, but in curiousness I wonder if some companies make sure they step their game up because if one googles a question such as "is benchmade customer service good" usually the very first results that pop up are ones from this forum with threads titled such as this one.
 
JNewell said:
I'm not a simple-minded Benchmade fanboy...I've been very vocal about their recent change in pricing policy, for example...but I'd be willing to bet that Benchmade would have done what they did without the story being public on Bladeforums.
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Sending a knife with a different blade and not telling them . I'm pretty sure someone new what they were doing was wrong . That doesn't looks good for benchmade even if they ended up doing what's right . Maybe management thought they can get away with it . But come next day and they check bladeforums and guess what your mistake is posted . I bet with all the crap they been hearing about MAP and QC they better make it right .:eek:
 
All you do is move the cursor to the right of your title on the main list of threads and double click and it let's you edit the title just like a file in windows.

Glad it worked out.
 
miltmaldo said:
Sending a knife with a different blade and not telling them . I'm pretty sure someone new what they were doing was wrong . That doesn't looks good for benchmade even if they ended up doing what's right . Maybe management thought they can get away with it . But come next day and they check bladeforums and guess what your mistake is posted . I bet with all the crap they been hearing about MAP and QC they better make it right .:eek:
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I guess what you expect of others is driven by how you treat others. :eek:
 
uofaengr said:
Yes I think they would have as well, no doubt, but in curiousness I wonder if some companies make sure they step their game up because if one googles a question such as "is benchmade customer service good" usually the very first results that pop up are ones from this forum with threads titled such as this one.
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miltmaldo said:
Sending a knife with a different blade and not telling them . I'm pretty sure someone new what they were doing was wrong . That doesn't looks good for benchmade even if they ended up doing what's right . Maybe management thought they can get away with it . But come next day and they check bladeforums and guess what your mistake is posted . I bet with all the crap they been hearing about MAP and QC they better make it right .:eek:
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I'm not happy about the new pricing policy either, but I really doubt they took care of him because of this S/F.
For those of us that have been BM customers for years, we remember that they have always taken care of the customer, even before the pricing change.

Was what happened screwed up ? Absolutely, as well as unacceptable, but I highly doubt if any of us here, have never made a mistake in our lives.

As I mentioned before, BM went WAYYYY beyond what anyone could ever expect when I sent my 705 in to have the blade changed from CE, to plain edge.
In my case, I never posted anything about it on the interwebz. It was all done through e-mails and phone calls... So they took care of it, even though there was nothing posted about it on the internet.

The OP's problem could have happened with just about any production knife company. Still not happy with the pricing changes though :D, but gotta give credit where it is due
 
JNewell said:
I guess what you expect of others is driven by how you treat others. :eek:
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Like I said before benchmade has one of the best customer service . So I don't really have a problem with benchmade . I'm just happy we have bladeforum where we can post issues like this one .

And for guessing I just try to live by this . Do to others as you would have them do to you .
 
miltmaldo said:
Like I said before benchmade has one of the best customer service . So I don't really have a problem with benchmade . I'm just happy we have bladeforum where we can post issues like this one .

And for guessing I just try to live by this . Do to others as you would have them do to you .
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Amen. I stopped hoping for justice a long time back. Give me mercy every time. :o
 
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