Benchmade Customer Service Epic Fail

[topher89]

I sort of hesitate to say this because I absolutely don't want to blame the OP, but what you're saying deserves a lot of consideration - unfortunately. Accidents happen.

Agreed. You SHOULD be able to send a knife to a KNIFE COMPANY and not have it screwed up. It was sent with directions that anyone who works at a knife company should have understood.

This does not sound like an accident to me, it sounds like gross negligence and incompetence.

 

[Brommeland]

Find solice in that you have a wife of such thought and generosity.

That she is - the very embodiment of Proverbs 31... A rare jewel indeed....

 

[Treetop]

Subscribed... I have to know the outcome of this travesty. Benchmade is my favorite knife maker, if they don't make this right for you, I will be very disappointed in them. Tt.

 

[Neuron604]

The metallic medallions in the handles is not something they would/can replace.
Hope it is resolved to your satisfaction.

 

[DollarB53]

If it was something I cared that much about it would never have left my hands.

 

[this_is_nascar]

This is no accident. It's incompetence, stupidity or the combination of both.

 

[JNewell]

Agreed. You SHOULD be able to send a knife to a KNIFE COMPANY and not have it screwed up. It was sent with directions that anyone who works at a knife company should have understood.

This does not sound like an accident to me, it sounds like gross negligence and incompetence.

This is no accident. It's incompetence, stupidity or the combination of both.

I'm glad you guys never eff up.

 

[Brommeland]

If it was something I cared that much about it would never have left my hands.

The liner lock was worn to the point in which it needed repair. Silly me, I thought that the company that made it could fix it.....

 

[this_is_nascar]

I'm glad you guys never eff up.

Not like that I never did, guaranteed. There's a difference between making a mistake and being negligent.

 

[knife chop]

Ah! I want to curse out that operator who ruined your knife and BM for not handling it properly.

 

[skyhorse]

Sorry to hear this Brommeland. This is like taking your car in to have the transmission serviced only to have them destroy the engine.

 

[T. Erdelyi]

Sorry to hear this Brommeland. This is like taking your car in to have the transmission serviced only to have them destroy the engine.

That's why I fix my own stuff, my AFCK liner lock was slipping, so I stoned it with a diamond hone to the right angle and it was fine. The problem with mine now is that one of the liners stripped so I had to put a longer screw and nut on it to keep it usable.

I thought about taking all the screws one size over our maybe go metric but I'm gonna wait to see how this comes out first.

Again, good luck.

 

[Brommeland]

Update: I got a call first thing this AM. BM found a plain edge M2 blade and sent me a UPS overnight label to ship the knife back to them for installation. While I would have preferred my original blade, it looks like they are trying to make things right. My attitude is improving.....I'll post again when the knife gets back here.

 

[357snubnose]

Update: I got a call first thing this AM. BM found a plain edge M2 blade and sent me a UPS overnight label to ship the knife back to them for installation. While I would have preferred my original blade, it looks like they are trying to make things right. My attitude is improving.....I'll post again when the knife gets back here.

Great news. I'm hoping it turns out to your satisfaction.

 

[richstag]

I would say you can't ask any better than this...at this point.

Update: I got a call first thing this AM. BM found a plain edge M2 blade and sent me a UPS overnight label to ship the knife back to them for installation. While I would have preferred my original blade, it looks like they are trying to make things right. My attitude is improving.....I'll post again when the knife gets back here.

 

[JNewell]

I would say you can't ask any better than this...at this point.

Yes - key words being "at this point." Brommeland, here's hoping for the best.

 

[Brommeland]

I would say you can't ask any better than this...at this point.

I have to agree. They seem to be bending over backwards now to fix this mess....

 

[skyhorse]

I'm happy they are making things right for you. Good luck.

 

[jkarp_53]

Good news them finding a replacement 800 HS blade. Hope they give you the Gold Class treatment and include the Kid Gloves in the shipping box. Please let us know how it turns out!

 

[Brommeland]

Good news them finding a replacement 800 HS blade. Hope they give you the Gold Class treatment and include the Kid Gloves in the shipping box. Please let us know how it turns out!

It's actually an 804 blade, but this one is a plain edge. I can live with it OK....