Benchmade customer service

Yep colon,that is what you do when you can’t explain away the truth,call them a troll because you can’t handle what they are saying,and this thread keeps going because this experience I am having is not uncommon,and you don’t have to post on this thread either colon
 
Actually sent them another email ,today ,asking why I didn’t get a email that they had got the knife and asking for a update on it ,and have not heard anything back , and before u say a email isn’t as good as a call it’s actually better , I’m sure they read them!and let’s be honest it’s a knife ,would you tolerate this kind of CS from a car dealer I doubt it ,shit if they would send me the blade I could put it in in10 mins as everyone else on here could ,it isn’t rocket science,and I will give u a example of good CS ,I have a old 612 franchi,about 2 years ago I had a problem with the bolt carrier,it’s a gas gun ,1 of the rails on the carrier came apart causing not to cycle,this gun was at least 15 years old at this point I called beretta who owns them now expecting to buy the part and it wasn’t cheap ,they sent me a new part express for NO CHARGE,that’s how u keep people for life
 
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I’ve never tried emailing them but I have called them several times before and always been very happy when I got off the phone. Sent knives in before and called for updates and they were always great. It’s been mentioned across multiple forums for years that they’re not great at replying to emails, but excellent on the phone. For one thing there is no guarantee they ever even got your email.
 
Chesapeake/cbr said:
so I have been buying Benchmade knifes since around 1995 ,I sent a 940 in that I’ve had for awhile and filled out the paperwork,I requested a new blade be put on it ,and yes I am aware that there is a charge,and I am fine with that ,the problem is the total lack of contact from Benchmade,I know they received it because I sent it priority mail and tracked it ,and have since emailed them twice ,so I am moving on ,I ignored the whole gun issue,but there lack of customer service I can’t ignore,there’s a lot of great knifes out there now ,which wasn’t the case when I started buying them some 20 years ago ,so goodbye Benchmade!
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Hi Chesapeake. I truly apologize for the issues that you have experienced and would like to look into this. Can you please send me a message with your name and phone number? I would like to call you personally.
 
Most companies are horrible with customer emails unless they're a larger company. It's not an excuse but a possible reason. From what it seems, BM has the right culture of excellent CS via phone/live CSR but their tech savvy might be lacking in this area. Writing off a company for this is kinda silly but BM should look into an email management system because I've seen more than a few complaints about their email response.
 
One thing to consider:
The more product you buy from a given manufacturer the greater the odds of a 'mishap'.
 
True ,one good thing is it’s opened my eyes to other brands ,in the last mont I bought a paramilitary 2 ,and 2 para 3s ,I did call them as some had suggested last Monday ,they claim they had the wrong email ?hard to understand when I not only wrote it on the forum but emailed 3 times as well ,over a month and still no sign of the knife,I will be surprised if I ever se it again kinda had it with the whole thing
 
I sent them a knife last week, got an email a couple days ago saying they received it and I would have it back in 2-3 weeks.
 
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